Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.
Responsibilities:
Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports
Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
Monitor work flow and team progress, provide feedback to manager/team
Monitor escalations received from Lines of business and response in timely manger
Coordinate with other sites/regions to ensure daily SSCOE goals are met
Provide training to new hires and up skill training to existing associates
Ensure existing training is updated appropriately to adjust for changes in environment over time
Participates in projects as required
Resolves day-to-day problems and executes deliverables within the business unit
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Manages team workload and provides oversight and direction to team
Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
Maintains internal, operational, and financial controls and works within risk appetite of the business unit
Required Qualifications:
Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts
Analytical and detail oriented.
Highly motivated to succeed in a fast-paced environment
Ability to prioritize, use own initiative and be flexible
Good oral and written communications skills.
Ability to work under pressure, meet deadlines and navigate change
PC proficiency and excellent Keyboarding/Typing skills.
Ability to work independently, as well as, within a team.
Manages the risk reward trade off;…