Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The Network Services Intake function serves as the strategic entry point for infrastructure and network initiatives across APAC, ensuring business demand is effectively translated into executable and prioritized delivery plans. The role oversees the end-to-end intake lifecycle, including requirements assessment, solution evaluation, prioritization, dependency management, funding analysis, and governance alignment. Working closely with Business, Engineering, Service Delivery, and Program Management teams, the function ensures initiatives are appropriately scoped, funded, and positioned for successful execution while maintaining alignment with organizational priorities and governance standards.
Responsibilities:
Demand Intake & Requirement Discovery
Facilitate intake and discovery workshops with business and technology stakeholders.
Gather, analyze, challenge, and document business and technical requirements.
Identify assumptions, risks, dependencies, constraints, and gaps.
Ensure requests are sufficiently defined before entering delivery planning.
Solution Discovery & Assessment
Partner with Engineering and Service Delivery teams to evaluate solution options.
Assess implementation feasibility, technical impacts, and cross-functional dependencies.
Leverage existing solution patterns and standards where appropriate.
Support high-level solution development and infrastructure impact assessments.
Required Skills:
8+ years of experience in Infrastructure Delivery, Service Delivery, Network Services, Solution Consulting, Technical Program Management, or related functions.
Strong understanding of enterprise infrastructure environments, including networking, security, workplace technology, cloud, and data center services.
Experience facilitating requirement gathering, business analysis, and solution discovery sessions.
Strong knowledge of project lifecycle management, demand management, intake governance, prioritization frameworks, and approval processes.
Experience developing and coordinating Rough Order of Magnitude (ROM) estimates, funding assessments, and resource planning activities.
Ability to identify cross-functional dependencies, implementation risks, assumptions, constraints, and delivery impacts.
Strong stakeholder management and influencing skills across Business, Architecture, Engineering, Operations, and Portfolio Management organizations.
Experience preparing business requirements, discovery artifacts, funding estimates,…