The HRIS Support Specialist provides operational support for the organization’s global HR systems, primarily Workday, UKG and Workforce. This temporary role is responsible for Tier 1 ticket handling (Ivanti and Workday “Request” tickets), reporting, audits, Workday security troubleshooting, global support activities, and extensive process documentation. This position requires proven experience supporting multiple countries and a high level of Workday Security knowledge. Strong communication skills, global customer service experience, and a high degree of accuracy are essential.
Essential Job Responsibilities HRIS Support & Ticket Management
• Serve as the first point of contact for: o Ivanti HRIS tickets o Workday “Request” tickets
• Provide Tier 1 support for Workday and Workforce (navigation, data entry, troubleshooting).
• Triage and escalate complex issues based on established HRIS processes.
• Support end-users across multiple regions and time zones within a global HR operating model.
Ticket Analysis & Knowledge Management
• Track weekly ticket volume, types, trends, and resolutions across all countries supported.
• Analyze ticket patterns to identify recurring issues, training needs, and knowledge gaps.
• Produce insights and recommendations to reduce repeat issues.
• Create high-quality documentation, job aids, and solutions that can be added to an internal knowledge base library.
• Maintain and continuously improve the HRIS knowledge repository for global use.
Workday Security Support
• Perform first-level troubleshooting on Workday security issues (access, roles, security groups).
• Validate access-related requests and route complex issues appropriately.
• Document recurring security issues to support future process improvements. HR Data Quality & Auditing
• Conduct recurring and ad-hoc data audits across multiple countries.
• Identify and document data discrepancies and partner with HR to correct issues.
• Maintain logs and documentation of audit results and follow-up actions.
Reporting & Analytics
• Run, validate, and distribute scheduled Workday reports.
• Build and maintain simple to intermediate-level reports in Workday Report Writer.
• Support ad-hoc reporting needs from global HR and business partners.
HR Transactions & Data Uploads
• Prepare templates and execute routine EIB data uploads in Workday.
• Validate upload results and maintain detailed tracking and documentation. Process Documentation (Focus Area)
• Create, update, and maintain SOPs, process maps, and workflow documentation across all HRIS processes.
• Document procedures for handling tickets, audits, reports, EIB uploads, and recurring tasks.
• Develop user-friendly guides and reference materials for HR partners globally.
• Ensure documentation is always accurate, standardized, and up to date.
Testing & Release Support
• Assist with Workday bi-annual release testing (UAT), including test cases, tracking results, and retesting.
• Support communication and training efforts for global system enhancements.
General Administrative Support
• Maintain logs and trackers for tickets, audits, documentation updates, and recurring tasks.
• Provide timely and professional communication to HR and business partners worldwide.
• Perform additional HRIS operational duties as assigned. Knowledge,
Experience & Skills Required Qualifications
• 2–3 years of Workday experience in HR operations, HRIS support, or shared services.
• Proven experience supporting multiple countries and global HR teams.
• Strong, demonstrated Workday Security knowledge (roles, access troubleshooting, security groups).
• Experience creating and maintaining intermediate and complex Workday reports.
• Strong English communication skills (written and spoken).
• Excellent attention to detail, especially in data and documentation.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Strong analytical, organizational, and problem-solving skills.
Preferred Qualifications
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