Date Posted:
2026-11-06
Country:
United States of America
Location:
US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
Job Summary:
The 5th Generation Customer Support Engineering (CSE) organization supports the F119 and F135 propulsion systems powering the USAF’s F‑22 and F‑35 fleets. We provide engineering sustainment, technical investigation support, and fleet performance analysis to ensure mission readiness for the US Air Force and international partners.
We are seeking a Customer Support Engineer to serve as the Engineering Investigation (EI) / Deficiency Report (DR) Process Focal Lead. This role enables consistent, timely, and compliant execution of CSE-owned DRs and EIs across both programs. The selected candidate will work closely with Integrated Product Teams (IPTs), the Joint Program Office (JPO), MCSS, program offices, and broader engineering organizations. This position is ideal for someone who enjoys structured process ownership, cross-functional coordination, and technical governance.
What You Will Do:
Serve as the primary point of contact for all CSE-owned Engineering Investigations, Reliability or Quality-related Deficiency Reports across the F119 and F135 programs.
Coordinate with internal and external stakeholders to ensure compliance with EI/DR contractual requirements, processes, and program expectations.
Schedule, organize, and maintain timelines for EI/DR gate reviews and final report deliveries.
Support program contract negotiations and planning activities related to DR/EI execution.
Review gate review packages and final reports to ensure best practices, quality standards, and technical clarity.
Guide CSE engineers in effective DR/EI execution, including process interpretation, requirements, and investigation best practices.
Develop, maintain, and optimize EI/DR Standard Work and work instructions; support Discipline Chief governance and periodic updates.
Provide DR/EI metrics and performance summaries as required by program leadership.
Promote consistent process execution and best practices across both programs and the broader MCSS organization.
Facilitate lessons learned sharing and continuous improvement of the EI/DR process.
Industry-Specific Insights & Technical Experience.
Hands-on experience with structured engineering investigations across the F119 and F135 propulsion systems.
Real-world application of DR/EI processes, root cause methodologies, and fleet performance trends.
Exposure to customer-facing investigation deliverables and sustainment program requirements.
Professional Development Opportunities: access to company-paid training, technical development, and certifications.
Mentorship from senior engineers, Discipline Chiefs, and program leadership.
Opportunities to lead cross-functional investigations, process improvements, and governance reviews.
Development of technical writing, communication, and leadership skills through ownership of recurring processes.
Cross-Functional Collaboration & Networking:
Active collaboration with…