Date Posted:
2026-11-09
Country:
United States of America
Location:
US-NY-REMOTE
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market-leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX team:
As a Customer Success Associate , you will play a vital role in enhancing user experiences and ensuring successful onboarding and engagement with RTX's digital tools. You will collaborate across teams to monitor user sentiment, analyze data, and identify opportunities to improve customer success processes. You will support onboarding, training, user engagement, and operational activities while helping drive adoption, improve the user experience, and ensure successful execution of customer success initiatives.
What You Will Do
Support user onboarding activities, including communications, scheduling, and progress tracking.
Deliver basic user training sessions, orientation programs, and follow-up engagement activities.
Monitor usage data and user sentiment to identify early risk indicators and escalate issues to the Customer Success Leader as needed.
Maintain health dashboards, track success metrics, and ensure documentation remains accurate and up to date.
Consolidate user feedback, support trends, and actionable insights to identify opportunities for improvement.
Prepare materials for value reviews, training sessions, and cross-functional meetings.
Identify recurring issues and support the implementation of solutions to improve the user experience.
Assist in developing enablement content, including user guides, playbooks, and instructional materials.
Provide administrative and Level 1 operational support to ensure seamless customer success execution.
Qualifications You Must Have
Typically requires a Bachelor's degree and a minimum of 8 years of relevant experience, or an Advanced Degree and a minimum of 5 years of relevant experience.
Experience in customer support, operations, customer success, onboarding, or a related field.
Experience working with data, dashboards, and usage analytics tools.
Qualifications We Prefer
Service-oriented mindset with a strong curiosity and willingness to learn.
Ability to collaborate effectively across Product, Engineering, Support, and Change Management teams.
Familiarity with creating enablement content, user guides, and playbooks.
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote.
Please consider the following role type definition as you apply for this role:
Remote: Employees who are working in…