At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Solutions Engineer II, GRC (Archer) ? Globe Life is looking for a Solutions Engineer II, GRC (Archer) to join the team!
In this role, you will be responsible for owning the configuration, optimization, and day-to-day management of our GRC platform.
This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday).
What You Will Do:
Technical Implementation Support
Conduct requirements gathering sessions with business stakeholders.
Translate requirements into user stories, create functional and technical documentation for implemented solutions.
Perform platform configuration tasks under minimal supervision including forms, workflows, reports, etc.
Identify opportunities to use and/or implement AI-powered features/tools to improve operational efficiencies.
Develop and execute test plans for platform changes and enhancement/change requests.
Review and analyze enhancement/change requests from business for potential enterprise-wide impact.
Manage individual project tasks and small workstreams with minimal oversight.
Participate in sprint planning, backlog grooming, and backlog prioritization.
Track milestones, risks, dependencies, and deliverables for platform initiatives.
Communicate project status, risks, and blockers to team lead.
Operational Support & Continuous Improvement
Provide operational support, routine data management, basic administration support, and report/dashboard support.
Troubleshoot GRC solution and platform issues, perform root-cause analysis, and implement long-term fixes.
Maintain and improve platform documentation and training materials.
Coordinate with business to test and deploy changes to production following established change management and release processes.
Provide training, documentation, and guidance to internal stakeholders to ensure consistent and effective platform use.
Provide ongoing support and clarification for implemented GRC solutions, acting as subject matter expert.
Conduct business process analysis to identify inefficiencies and make recommendations for improvement.
Monitor platform performance, data quality, and user adoption.
What You Can Bring:
Bachelor’s degree in Information Technology, Information Systems, Information Assurance, Business or related field.
5+ years in Software Development, Information Security, Privacy and/or GRC related role.
2+ years of experience configuring at least one GRC platform (Archer, Resolver, Wolters Kluwer, or similar).
Industry Certifications (e.g., GRCP, CRISC, etc.) (preferred).
GRC Platform Specific Entry Level Certifications (e.g., Archer Certified Associate, etc.) (preferred).
Working knowledge of GRC concepts (e.g., laws/regulations, controls, policies, etc.) and frameworks (e.g., NIST, ISO 27001, SOX).
Experience working on one or more GRC programs (e.g., policy mgmt., compliance mgmt., vendor risk mgmt., etc.).
Hands-on experience configuring at least one enterprise GRC platform (Archer preferred).
High technical aptitude and ability to learn new systems quickly.
Strong problem-solving skills with ability to use combination of analysis, experience and judgment to develop feasible solutions.
Excellent time management, task planning, and prioritization skills.
Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences.
Business analysis and stakeholder management skills.
Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
Strong knowledge of SQL queries, scripting languages (e.g., Python, PowerShell, etc.), and reporting tools…