About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. GLOVIS America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The ECSCM Senior Manager is responsible for leading and overseeing end-to-end supply chain, transportation, and logistics operations across multiple customer accounts while driving operational excellence, customer satisfaction, and business profitability. This role provides strategic leadership for department operations, organizational development, customer relationship management, and financial performance. The Senior Manager is accountable for developing operational strategies, managing key customer and supplier relationships, driving continuous improvement initiatives, optimizing transportation and supply chain networks, and ensuring alignment with corporate objectives. In addition, this position plays a critical role in talent development, cross-functional collaboration, business expansion initiatives, and executive reporting to support sustainable growth and long-term operational success.
Responsibilities
Team Leadership & Organization Management
Lead and manage the Transportation Operations team across all transportation modes and customer accounts
Establish team goals, performance expectations, and operational KPIs
Monitor team productivity, workload balance, and resource allocation
Conduct performance coaching, employee development, and succession planning
Lead recruitment, onboarding, training, and retention efforts for transportation operations staff
Develop future leaders and ensure organizational capability growth
Strategic Operations Management
Develop and execute transportation operational strategies aligned with company objectives
Drive continuous improvement initiatives to enhance service quality, scalability, and profitability
Lead transportation network optimization and operational efficiency programs
Identify operational risks and implement mitigation strategies
Support business expansion initiatives and new customer implementations
Financial & P&L Management
Own and manage departmental operating budget and cost performance
Monitor transportation profitability and support margin improvement initiatives
Review carrier spend, operational expenses, and cost reduction opportunities
Participate in annual budgeting and forecasting processes
Customer Relationship Management
Serve as executive operational sponsor for key customer accounts
Lead customer business reviews (QBRs) and strategic operational discussions
Support customer retention and growth initiatives through service excellence
Partner with Sales and Procurement teams on major customer opportunities
Carrier & Vendor Management
Establish strategic relationships with carriers, rail providers, ports, and warehouse partners
Evaluate carrier performance and develop carrier sourcing strategies
Additional Responsibilities
Serve as backup support for critical operational functions as required
Cross-train employees to ensure operational continuity and knowledge sharing
Develop and deliver operational training programs for team members
Perform other duties and special projects as assigned by management
Compensation Range
$110,304 - $125,261 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick…