About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
SummaryThe Senior Analyst, Haulaway Operations Team position is responsible for managing vehicle tracking and visibility throughout the transportation and repair lifecycle, coordinating damage identification and repair activities to ensure timely vehicle readiness, serving as the primary point of contact for Hyundai and Kia regarding repair and transportation matters, and maintaining accurate documentation and reporting to support operational performance. The role ensures effective communication between transportation providers, repair facilities, OEM customers, and internal departments while supporting inventory accuracy and timely issue resolution. Success in this role requires expertise in vehicle logistics, damage claim management, repair coordination, customer relationship management, data analysis, and cross-functional communication.
Compensation
$58,000 - $64,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)
Responsibilities
• Track and manage vehicle inventory throughout transportation, storage, inspection, repair, and delivery processes to ensure accurate visibility and status reporting.• Monitor vehicle movements and transportation milestones to ensure timely progression through the haulaway and repair lifecycle.• Identify, document, and report in-transit vehicle damage through inspections, transportation documentation reviews, and exception reporting processes.• Coordinate repair activities by communicating with repair facilities, monitoring repair progress, and ensuring timely completion of corrective actions.• Maintain accurate tracking information and documentation throughout the repair cycle, including status updates, repair records, and supporting operational data.• Serve as the primary point of contact for Hyundai and Kia regarding repair status, damage claims, vehicle inquiries, and operational requests.• Respond to customer requests and provide timely updates regarding vehicle location, repair status, estimated completion dates, and transportation progress.• Communicate information related to full ITR (In-Transit Repair) activities with OEM customers, repair facilities, carriers, and internal stakeholders.• Review and validate transportation records, inspection reports, repair documentation, and delivery receipts to ensure accuracy and completeness.• Manage delivery receipt documentation and coordinate supporting records required for operational and customer reporting.• Investigate and resolve vehicle status discrepancies, repair delays, documentation issues, and transportation exceptions through coordination with involved parties.• Prepare repair status reports, inventory updates, transportation summaries, and operational reports for management and customer review.• Coordinate with carriers, repair vendors, port operations, and logistics teams to maintain service performance and customer satisfaction.• Support process improvement initiatives that enhance vehicle visibility, repair cycle efficiency, reporting accuracy, and customer communication effectiveness.
Other duties as assigned
Benefits of working at GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, 14 Holidays, and Sick leave
Hospital and Critical Illness…