Welcome to a workplace where everyone passionately believes in one purpose!
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
At GCG , we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.
JOB PURPOSE
Lead the strategy, delivery, and continuous improvement of the Group’s technology infrastructure across all stations in Latin America & the Caribbean. The role ensures a secure, reliable, scalable, and cost-efficient infrastructure that enables business growth and operational excellence. This leader owns infrastructure roadmaps (network, compute, storage, cloud, collaboration, endpoint, connectivity), orchestrates a multi-country delivery model with cluster and station IT teams, and drives program/portfolio management for all infrastructure initiatives.
This role co-owns the Cybersecurity Program (policies, controls, remediation, awareness, DR/BCP) in partnership with the Cybersecurity Manager, ensuring implementation, compliance, remediation, and operationalization of controls across the Group.
Duties & Responsibilities include, but are not limited to:
Strategic leadership & execution
Build and execute a 24-month rolling Infrastructure Strategy & Roadmap aligned to business priorities, budgets, and Project Atlas (SAP S/4HANA) timelines; translate strategy into funded programs with clear milestones and KPIs.
Establish a portfolio management cadence: intake, prioritization, capacity planning, delivery tracking, realization; chair monthly Infra Portfolio Reviews with stakeholders.
Own the infrastructure operating model (Group/Cluster/Station): RACI, standards, service definitions, SLAs, and escalation paths.
Drive cost optimization (licenses, links, datacenter footprint, cloud consumption) while protecting availability, performance, and security.
Program & project management
Act as overall program owner for infrastructure initiatives (e.g., network refresh, WAN/SD-WAN, Wi-Fi, datacenter/server virtualization, M365/endpoint modernization, backup/DR, cloud migrations, connectivity/Starlink or backup links).
Institutionalize PMO discipline: business cases, charters, RAID logs, change control, stage gates, stakeholder comms, and post-implementation reviews.
Standardize project artifacts and ensure every project has scope, timeline, budget, resourcing plan, risks/mitigations, and measurable outcomes.
Operations & service reliability
Ensure high availability and performance for network, servers, storage, voice/data, collaboration, and site connectivity across all stations; own incident, problem, capacity, and change management practices.
Define and monitor SLA targets (uptime, MTTR, change success rate, backup success, patch compliance) and publish monthly scorecards.
Maintain DR/BCP readiness through tested recovery runbooks, defined RPO/RTO targets and periodic end-to-end exercises aligned with business criticality; own and drive infrastructure resilience and DR remediation plans resulting from audits, incidents and risk assessments.
Cybersecurity program (co-ownership with Cybersecurity Manager)
Execute the cybersecurity roadmap: hardening baselines,…