Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Pomona Capital Overview
Founded in 1994 by Michael Granoff and Fran Janis, Pomona Capital is an international private equity firm with approximately $20 billion in aggregate capital commitments across its flagship funds, separately managed accounts and retail fund for individual investors. In 2000, Pomona entered into a strategic partnership with the former US insurance and asset management arm of the ING Group, now Voya Financial Inc (“Voya”). Pomona is a wholly-owned subsidiary of Voya.
Pomona’s team of approximately 50 is headquartered in New York City, with additional offices in London and Hong Kong. The investor relations team is made up of 9 professionals and is led by Vivian Flynn, Head of Investor Relations and Capital Raising.
Pomona is seeking a motivated and detail-oriented Client Service Specialist to join our dynamic Investor Relations team. This role plays a key part in helping to lead and support the operational and administrative backbone of the firm’s investor relations efforts, ensuring a high standard of service to our investors .
Position Overview
We are seeking a detail-oriented, proactive Client Service Specialist (Vice President) to join our growing Investor Relations team. This role is ideal for someone building a career in private equity investor relations and client service. The position focuses on the operational and administrative aspects of investor communications and maintaining relationships, including investor account coordination, CRM upkeep, presentations, and due diligence support.
You will work closely with the Head of Investor Relations, other members of the IR team, and the broader Pomona team to execute critical client service functions and ensure a seamless investor experience.
Position: Vice President | Client Service Specialist
Location: New York, NY
Report To: Managing Director & Head of Investor Relations & Capital Raising
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Key Responsibilities
Investor Transfers & Wire Instruction Updates
• Lead and support the administrative process for investor transfers and wire updates.
• Coordinate documentation collection, verification, and input with internal stakeholders, including Legal and Compliance.
Email Inbox Management
• Monitor the general Investor Relations email inbox and respond to incoming messages.
• Draft and send timely, accurate, and professional responses to routine investor inquiries.
• Log all relevant correspondence and follow-ups in the CRM.
CRM Management
• Maintain and update investor records, contact details, and activity logs in the firm’s CRM system (Dynamo), ensuring accuracy and consistency.
• Track all investor interactions, requests, and key deadlines to support effective relationship management.
Due Diligence…