About the Role
GoGlobal is seeking a commercially driven and client-focused Director, Portfolio Management (China) to lead our China portfolio. This leadership role is responsible for overseeing a team of Client Account Managers, ensuring exceptional client service delivery, driving client retention and revenue growth, and maximizing the value of our core service offerings across China, including Employer of Record (EOR), Corporate Services, Accounting, Payroll, Tax, and Entity Management solutions.
The ideal candidate combines strong commercial acumen with deep knowledge of the China business landscape, corporate services, and international expansion. You are passionate about helping multinational clients successfully establish and grow their presence in China while building high-performing teams that deliver outstanding client outcomes and sustainable business growth.
Key Responsibilities
Lead, mentor, and develop a team of Client Account Managers, fostering a high-performance culture focused on client success, accountability, and continuous improvement.
Own the commercial performance of the China portfolio, driving client retention, revenue growth, profitability, and long-term account value.
Serve as a senior escalation point for strategic clients, ensuring exceptional service delivery and strengthening executive-level relationships.
Act as a trusted advisor to multinational clients navigating market entry, hiring, compliance, payroll, accounting, tax, and business operations in China.
Partner closely with Sales, Legal, Tax, Accounting, Payroll, HR, and Operations teams to deliver seamless solutions throughout the client lifecycle.
Identify and execute opportunities for upselling, cross-selling, and expanding GoGlobal's service offerings across existing client accounts.
Provide strategic guidance on doing business in China, leveraging deep knowledge of local regulations, market practices, and operational requirements.
Drive portfolio governance through regular account reviews, risk assessments, client health analysis, and proactive mitigation plans.
Monitor key portfolio metrics, including client satisfaction, retention, revenue growth, profitability, and operational performance.
Ensure consistent execution of account management best practices, service excellence standards, and client engagement strategies across the team.
Collaborate with regional and global leadership to develop and implement growth strategies that accelerate GoGlobal's expansion within the China market.
Foster a client-centric mindset across the organization, balancing client needs with commercial objectives and operational efficiency.
What We're Looking For
8+ years of experience in client account management, portfolio management, customer success, corporate services, professional services, consulting, or related fields.
Strong leadership experience managing and developing high-performing account management or client services teams.
Deep understanding of China's business environment and corporate services landscape, including accounting, payroll, tax, legal, entity management, HR, employment compliance, and Employer of Record (EOR) solutions.
Demonstrated success driving client retention, revenue growth, profitability, and strategic account expansion.
Strong commercial mindset with the ability to identify growth opportunities and translate client needs into business outcomes.
Proven experience working with multinational companies expanding into or operating within China.
Exceptional relationship-building and stakeholder management skills, with experience engaging senior executives and decision-makers.
Strong understanding of regulatory and compliance considerations impacting foreign businesses operating in China.
Excellent analytical, problem-solving, and communication skills.
Fluent Mandarin and English language skills are highly preferred.
Experience working within a global, matrixed, or fast-growing organization is highly desirable.
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