Job Description – Operations Manager (B2B Enterprise Business – Pan India)
Job Title: Operations Manager – B2B Enterprise Business
Department: Enterprise Business / Operations
Location: Chennai, India (Responsible for Pan-India Operations)
Employment Type: Full-Time
Industry: Transportation, Logistics & Supply Chain
Experience: 6–10 Years (Preferred)
1. Job Summary
We are looking for an experienced, commercially driven and result-oriented Operations Manager to manage and grow GoGoX's B2B Enterprise Business across India.
The candidate will be responsible for managing the complete enterprise business lifecycle, starting from identifying business opportunities, receiving RFI (Request for Information) and RFQ (Request for Quotation), preparing and submitting commercial proposals, participating in tenders and bidding processes, winning enterprise contracts, and ensuring successful implementation and execution of transportation and logistics services.
The role will involve managing enterprise customer relationships, supporting business development and sales activities, handling key accounts, coordinating vehicle sourcing and allocation, overseeing Pan-India transportation operations, managing employees and logistics partners, and ensuring excellent service delivery.
The candidate will work closely with enterprise customers, internal sales and business teams, city operations teams, transport vendors, fleet owners, finance and senior management to achieve business growth, operational efficiency, customer satisfaction and profitability.
2. Key Job Responsibilities
A. B2B Enterprise Business Development & Sales
Identify and develop new B2B enterprise business opportunities in the transportation and logistics industry.
Identify potential corporate customers and build strong business relationships to generate new business.
Drive enterprise business growth through customer acquisition, business expansion and strategic account development.
Understand customer transportation and logistics requirements and propose suitable service solutions.
Coordinate with the sales and business development teams to acquire new enterprise customers.
Participate in client meetings, business presentations, commercial discussions and negotiations.
Prepare business proposals, quotations, pricing structures and commercial offers in coordination with internal teams.
Identify upselling, cross-selling and additional business opportunities within existing enterprise accounts.
Develop long-term relationships with corporate customers to increase business volume and revenue.
Track business opportunities, sales pipelines, customer conversions and revenue targets.
B. RFI, RFQ, Tender & Bid Management
Receive and manage RFI (Request for Information) and RFQ (Request for Quotation) opportunities from existing and prospective enterprise customers.
Identify and track tender opportunities and enterprise transportation requirements.
Review customer requirements, including vehicle categories, vehicle quantities, transportation routes, service locations, deployment timelines and operational expectations.
Analyse customer requirements and coordinate with internal operations, sales, finance and management teams to prepare competitive commercial proposals.
Prepare and submit RFIs, RFQs, technical proposals, commercial quotations and tender documentation within the specified deadlines.
Coordinate the preparation of pricing, transportation rates, cost estimates and commercial terms.
Participate in customer tender processes, bidding activities, presentations, clarification meetings and commercial negotiations.
Ensure timely follow-up with customers regarding submitted proposals, quotations and bids.
Track bid status, submission deadlines, customer feedback, negotiations and final outcomes.
Coordinate with management and relevant stakeholders to improve bid competitiveness and increase the chances of winning contracts.
Maintain proper records of all RFIs, RFQs, quotations, tenders, bid…