The Vice President of Information Technology advances the mission of Creating a Better Living by ensuring technology is reliable, secure, cost-effective, and operationally effective for residents, commercial tenants, investors, and team members. This role is accountable for the execution of enterprise technology priorities through a vendor-led operating model and ensures technology services consistently support business operations and customer experiences.
Through leadership of technology vendors and internal technology resources, the VP of IT translates organizational priorities into practical execution, strengthens infrastructure and cybersecurity, improves collaboration and knowledge sharing, and guides responsible use of Microsoft 365, automation, and AI to improve operational performance and team-member experience. This role is responsible for service delivery, vendor accountability, enterprise applications, business continuity, and the operational performance of business-critical technology platforms.
Success in this role is evidenced by reliable and secure technology, strong vendor performance, effective execution of technology initiatives, and sound technology investment that protects organizational value, reduces risk, and enables the business to serve customers and communities well.
Starting at $140,000/year and more depending on experience
This is an in-office role based in Fargo, North Dakota.
Key Areas of Impact
This role contributes to the success of the team and organization through the following key areas of impact:
Enterprise Operating & Financial Performance
Technology Operations, Service Delivery & Reliability
Own operational performance, governance, security, and reliability of enterprise applications.
Ensure reliable performance, availability, and consistency of business-critical systems across all locations.
Align technology initiatives with business priorities and operational needs.
Strengthen infrastructure, telecommunications, and lifecycle planning to improve scalability and resilience.
IT Governance & Vendor Accountability
Establish clear governance for IT standards, decision-making, ownership, and escalation.
Operate a vendor-led IT model with defined accountability and measurable outcomes.
Hold vendors accountable for service quality, SLAs, corrective actions, contracts, and long-term partnership value.
Financial Stewardship & Technology Investment
Own IT budget planning and cost discipline in partnership with executive leadership.
Optimize technology spend, vendor contracts, and total cost of ownership while protecting performance and value.
Uphold disciplined governance for major technology investments, capital requests, and executive recommendations.
Organizational Alignment, Operational Excellence & Scalability
Security, Risk & Business Continuity
Strengthen the cybersecurity posture through proactive risk identification, controls, monitoring, and timely remediation.
Ensure vendors and internal partners maintain effective incident response and security accountability.
Protect the organization through data protection, backup, disaster recovery, and continuity strategies.
Customer & Stakeholder Experience Excellence
Microsoft 365, Collaboration & AI Enablement
Own the Microsoft 365 ecosystem, including SharePoint, Teams, collaboration standards, security, and appropriate data access.
Improve productivity, communication, knowledge sharing, and employee experience in partnership with business leaders.
Drive practical AI and automation adoption with responsible governance and measurable value.
Leadership Effectiveness
Grow and lead a high-performing technology organization of internal resources and vendor partners.
Build team capability through coaching, mentorship, and knowledge transfer.
Strengthen team-member engagement and experience by modeling the company's values and professional standards as a senior leader.
Own accountability for service delivery, execution quality, responsiveness, and…