Part-time | Glendale, AZ | $18 - $21 per hour | Reporting to General Manager
*Due to the core functions of this role, candidates must be 21+
More fun. More passion. More connection. Golf Ranch is building the future of golf—and you’re invited!
Who we are
At Golf Ranch, we’re in love with the game of golf and we’re on a mission to make it more accessible, more fun, and way less formal. We pride ourselves on creating spaces that buzz with energy — where competition and connection go hand in hand, and everyone feels like they belong.
Working here means joining a team that brings passion and pride to every shift. We back each other up, celebrate wins big and small, and stay focused on creating unforgettable guest experiences.
Ready to work where good vibes and great people come standard? Apply today and come be part of the team that’s changing the game!
Who you are
The Sales & Service Lead is a senior front-of-house team member and a trusted presence on the floor. This role requires someone confident, guest-focused, and comfortable taking ownership — whether that means coaching teammates, handling elevated guest needs, or driving sales conversations with ease.
Our ideal candidate doesn’t require constant direction to make an impact. This person knows how to read a room, support a team in motion, and lead by example. If you’re excited to be part of a leadership pipeline and ready to contribute from day one, we’d love to learn more about you!
What you'll do
Guest Experience & Sales Leadership
Set the standard for exceptional hospitality, service recovery, and brand-aligned guest interactions
Confidently guide guests through memberships, events, and on-site offerings with an emphasis on Deep Connection & Infectious Enthusiasm
Step in to support complex or high-touch guest situations with professionalism and care
Reinforce sales and service best practices in real time during busy shifts
Team Leadership & Training
Support onboarding and training for new Sales & Service Specialists through hands-on coaching and shadowing as a certified trainer
Serve as a trusted peer who provides clear direction and feedback to junior team members during shifts
Help hold the line on expectations around professionalism, guest experience, and operational standards
Partner with managers by escalating issues clearly and constructively when needed
Events & Experience Support
Support leagues, group outings, and private events — from setup through execution and wrap-up
Assist with event-related sales conversations and guest handoffs
Serve as a steady, reliable point of contact during events to ensure smooth execution and a polished guest experience
MOD Operations & Shift Execution
Serve as the leader on shift by setting the tone for each shift, setting the standard, and leading from the front
Address all guest needs, emphasizing top-tier hospitality, and modeling Golf Ranch standards for the rest of the team
Support opening and closing duties, guide on-site execution of daily tasks, and ensure checklists and reporting are complete and thorough
Look through the lens of opportunity while leading a shift and communicate key updates, improvements, or business needs to site management
Requirements
What you’ll need
1–3+ years of experience in hospitality, guest services, retail, events, or a similar environment
Strong communication skills and confidence interacting with guests
Experience in point-of-sale, booking, or CRM software
Comfort executing SOPs while multitasking and leading in a fast-paced setting
Schedule flexibility including evenings, weekends, and holidays
Bonus Points
Passion for golf, sports, or community-driven experiences
Customer service or retail experience, ideally in hospitality, recreation, or entertainment
Previous experience as a lead, trainer, or shift-level supervisor
Physical Requirements
Ability to walk, stand, and interact with guests for extended periods of time
Ability to lift, carry, bend, and set up items weighing up to 50…