Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.
At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
We're looking for a strategic, experienced leader to manage a team of Mid Market Revenue Architects. Your leadership will have a direct impact on transforming how customers sell and run revenue, developing your team, and delivering on our core goal of helping customers modernize their revenue operations. This role reports into our Sr. Director, Revenue Architect.
Your team combines a deep understanding of how revenue teams operate with leading change management strategy to help customers transform how they sell — not just how they use Gong. Your team's success is measured by the business transformation outcomes you help customers achieve — improvements to how they run and sell revenue, quantifiable value realization, and revenue impact (retention and expansion).
RESPONSIBILITIES
Team Leadership & Coaching: Hire, coach, and develop a high-performing team of Mid Market Revenue Architects. Your team's success and achievement of targets is your top priority.
Diagnostic Scoping Oversight: Guide your team in structuring ambiguous, cross-functional customer problems into clear diagnostics and roadmaps.
Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee the execution of strategies that transform how customers sell and run revenue through Gong's Revenue AI.
Workflow Architecture Oversight: Guide your team in mapping current-state customer sales processes to AI-driven workflows that translate to revenue outcomes.
Adoption and Change Management: Drive change management programs across your team's book that shift how a customer's revenue org sells and operates — from initial workflow redesign through full behavioral adoption.
Value Realization: Empower your team to use data-driven insights to quantify measurable business outcomes and speak fluently to CEO/CRO-level priorities in demonstrating Gong's ROI and strategic value.
Renewal and Expansion Management: Own your team's aggregate renewal and expansion strategy and execution for the mid-market segment, partnering with cross-functional teams on growth.
Cross-Functional Collaboration: Partner with internal teams (Product, Sales, Support, Marketing) to remove barriers to your team's transformation work.
QUALIFICATIONS
8+ years total experience in business transformation delivery roles, with 3+ years directly managing a high-performing team
You are currently located in one of Gong's hub locations (SF, SLC, ATX, CHI, or NYC)
Comfort operating in CEO/CRO-level language — speaking to revenue strategy, growth levers, and board-level business narratives, not just product usage
Track record of coaching others to own senior (VP and C-suite) stakeholder relationships and lead value/ROI conversations, with strong executive presence
High business acumen and understanding of how revenue teams operate, sell, and scale
Experience driving multithreaded…