Job Title: Asset Protection AgentSalary Range: $22.31 - 27.88Location: Seattle Goodwill Store
About the Position
The Asset Protection Agent supports Evergreen Goodwill’s loss prevention, security, safety, and asset protection efforts across assigned locations. Working under the direction of the Area Asset Protection Manager, the Asset Protection Agent actively seeks to prevent the loss of organizational assets resulting from internal and external causes.
This position conducts surveillance and investigations, identifies and addresses theft and fraud concerns, performs safety and operational compliance audits, assists with physical security initiatives, and prepares timely documentation of incidents and findings. The Asset Protection Agent serves as a field-based resource supporting safe operations, asset protection programs, and loss reduction strategies across Evergreen Goodwill facilities.
Essential Functions and Responsibilities
Asset Protection & Investigations
Conduct surveillance and investigative activities to identify, deter, and address internal and external theft, fraud, and asset protection concerns.
Utilize CCTV systems, sales floor observations, reporting tools, and other approved methods to identify loss trends and suspicious activity.
Investigate incidents involving theft, fraud, policy violations, vandalism, and security concerns.
Prepare timely, detailed, and accurate reports documenting incidents, investigations, observations, and recommendations.
Assist Asset Protection leadership with identifying root causes of shrink and operational loss.
Promptly communicate significant incidents and findings to Asset Protection leadership.
Maintain confidentiality while handling sensitive investigations and employee information.
Safety & Compliance
Conduct and document operational compliance, asset protection, and safety audits in a timely manner.
Identify workplace safety concerns, operational vulnerabilities, and compliance risks.
Support store and operational leadership in maintaining a safe and secure work environment.
Promote compliance with company policies, asset protection standards, and safety procedures.
Report hazards, unsafe conditions, accidents, and near-miss incidents according to established procedures.
Security Systems & Facility Protection
Perform physical security inspections at assigned facilities.
Assist with monitoring, maintenance coordination, troubleshooting, and operational support of CCTV, intrusion alarm, and access control systems.
Respond appropriately to duress, fire, burglary, and security-related alarms as directed.
Assist Asset Protection leadership with security assessments and physical security improvement projects.
Support investigations involving security system alerts and facility-related incidents.
Partnership & Training
Develop and maintain effective working relationships with employees, management, law enforcement, and external partners.
Demonstrate strong verbal and written communication skills in all interactions.
Provide support for Asset Protection and safety awareness training programs.
Assist with communicating Asset Protection best practices and operational expectations.
Serve as a liaison with local law enforcement and emergency responders when appropriate.
General Responsibilities
Demonstrate sound judgment and professionalism while working independently or in team environments.
Remain calm and effective during stressful or emergency situations.
Maintain required certifications, training, and professional development.
Meet established timelines for assigned work and projects.
Uphold safe work practices and contribute to a culture of workplace safety.
Perform other duties as assigned in support of department objectives and organizational needs.
Position Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.…