Job Location
Cockrill Bend- Outlet II
Job Summary:
The Outlet Store Manager is responsible for leading the daily operations of the Goodwill Outlet location, including team leadership, product flow, table rotation, customer service, donation handling, safety, expense control, and overall site performance. This role ensures donated goods move efficiently through the outlet process while maintaining a safe, organized, productive, and customer-focused environment.
The Outlet Store Manager leads a fast-paced, high-volume operation where team members are expected to meet daily production, safety, labor, customer service, and operational goals. This role uses key performance indicators (KPIs), scorecard results, and on-floor leadership to drive accountability, remove barriers, improve performance, and ensure the outlet meets budget and operational expectations. Guided by our mission of Changing Lives through Education, Training, and Employment, the Outlet Store Manager builds a positive, values-centered workplace grounded in Teamwork, Respect, Uprightness, and Empowerment.
Job Description
Essential Functions
Outlet Operations & Production Management
Lead daily outlet operations and keep the facility running safely, efficiently, and on pace.
Manage product flow through the outlet, including sorting, staging, quality control, table rotation, furniture movement, and outlet floor replenishment.
Ensure table s are rotated safely, consistently, and on schedule to support customer traffic, product availability, and outlet performance.
Maintain awareness of sales floor conditions, customer flow, product availability, and operational needs throughout the day.
Support donation acceptance and ensure donated goods are handled with care and moved efficiently through the outlet process.
Maintain a clean, organized, safe, and customer-ready outlet environment.
Ensure cashiering, cash handling, housekeeping, donation acceptance, and customer service standards are followed consistently.
Step in as needed to remove barriers and keep operations moving.
Performance Execution & KPI Accountability
Lead daily outlet huddles to review production goals, safety priorities, staffing coverage, table rotation needs, customer flow, and operational readiness.
Set clear daily expectations for production, safety, customer service, housekeeping, and operational execution .
Monitor daily quotas, productivity goals, labor usage, operating expenses, safety results, and customer service expectations.
Hold the team accountable to key outlet performance indicators, including production, labor efficiency, safety, customer service, table rotation pace, cleanliness, and operational standards.
Track and report operational performance, safety concerns, staffing issues, and facility needs.
Ensure outlet performance meets budget, scorecard, productivity, labor, and operating plan expectations.
Drive operational excellence by identifying performance gaps quickly and leading corrective actions and continuous improvement efforts.
Reinforce expectations through consistent follow-up, real-time coaching, recognition, and accountability.
People Leadership & Development
Directly supervise, train, schedule, coach, and evaluate outlet team members and leaders.
Conduct training, performance feedback, corrective action, and development planning in alignment with HR policies.
Build a positive, inclusive team culture that fosters accountability, engagement, safety, and retention.
Support cross-training to ensure operational coverage across cashiering, production support, table movement, donation areas, customer service, and facility needs .
Lead with urgency, fairness, consistency, and professionalism.
Model Goodwill’s mission and values in daily decisions and team leadership.
Compliance, Safety & Risk Oversight
Ensure adherence to all company policies, procedures, safety guidelines, and operational standards across outlet operations and customer-facing…