Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.
As Director, Paralegal Services, Legal Delivery and Talent, you will lead the continued evolution of how paralegal services are designed, delivered, and managed across Goodwin.
This role extends beyond traditional paralegal leadership focused on staffing, supervision, and administration. We are seeking a forward-looking legal services leader who will challenge conventional approaches and develop service models around the needs of our attorneys, practices, and clients.
Effective paralegal service delivery requires different approaches across a complex law firm. Litigation and transactional practices, as well as individual practices within them, may require distinct models for specialization, staffing, workflow, technology, talent, and management. You will partner with practice leaders, partners, associates, and firm leadership to understand those needs and translate them into practical, scalable solutions.
You will have end-to-end responsibility for the paralegal function, including service delivery strategy, operating model, talent, technology enablement, performance, and execution. Supported by paralegal managers and other delivery and operational roles, you will be accountable for delivering excellent service while advancing how the function supports attorneys, practices, and clients.
What You Will Do:
Design and Evolve Differentiated Service Delivery Models
You will lead the evolution of how paralegal services are delivered across Goodwin. Recognizing that a single operating model will not meet the needs of every practice, you will develop approaches that reflect differences in legal work, attorney expectations, demand patterns, expertise, and client needs. Your responsibilities include:
Develop a deep understanding of how attorneys across practices use paralegal support, where their needs differ, and where opportunities exist to improve service, quality, efficiency, and value
Design and evolve differentiated delivery models that reflect the needs of each practice, including specialization, team structure, staffing, workflow, technology, geography, talent, and management
Determine where firmwide consistency and standardization create value and where practice specific approaches better serve attorneys and clients
Partner with practice leaders, partners, associates, and GO (Global Operations) Team leaders to translate attorney and client needs into practical, scalable service delivery models
Establish clear roles, handoffs, service expectations, quality standards, and accountability across delivery models
Challenge legacy processes and organizational assumptions to identify better ways to organize, manage, and deliver work
Use performance data, attorney feedback, and evolving practice needs to measure effectiveness and refine service delivery over time
Own the Talent Development Strategy
You will ensure that the talent…