Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Multimedia SME/ Specialist, you will be responsible for ensuring that the work produced by our Multimedia Writers, Graphic Designers, and Motion Graphic Artists always meet the highest quality standards. Get a glimpse of the type of videos we produce here.
You will work with our Google multimedia team and other stakeholders to bring product and platform information to life through multimedia illustrations, animations and videos. You will partner with Technical Writers and form part of our GOC Content Operations team who helps build and maintain the single source of truth when it comes to Google Ads knowledge management, self-help, and product information for our support teams and customers. You will review, audit, and make final edits to multimedia content drafts prior to publication, and coach, mentor, and help with upskilling the Content Operations team.
Position Responsibilities:
Manage Google Ads Help Center graphics and video content
Verify and help ensure that Technical Writers, Video and Graphic Artists adhere to Google’s style guide and content models when creating multimedia content
Conduct quality reviews, audit, and ensure 100% accuracy and proofing of all materials produced
Provide oversight for both graphic and video content. Verify these are up to standard with style, color, typeface usage, and process guides
Triage, vet, and assign tasks to all Multimedia personnel
Perform root cause analysis, coach and mentor, conduct learning refresher courses
Collaborate with a team of QAs, and GOC/Google stakeholders from different global sites
Facilitate, coordinate, and participate in calibration sessions with other QAs and Leads
Lead or become a point of contact for critical strategic projects
Champion continuous learning and improvement of processes and services
Design and format multimedia in an array of digital formats, with an emphasis on animation and motion graphics. Advanced and specialized skills are needed to produce videos and animations under the Google Ads channel.
Flex between leading multimedia projects, while jumping in on other projects as a hands-on contributor -- delivering from concept to completion
Required Skills:
Must have excellent English communication skills (written and oral), stakeholder management skills, and a passion for producing great content
Must have experience performing Quality Assurance reviews, audits, content editing, proof-reading, root cause analysis, calibration sessions, and coaching and mentoring others within a quality framework
Must have experience leading and managing strategic business / process improvement projects, have the ability to quickly become a subject matter expert, and be able to teach and upskill others in a classroom environment
Must have 4-6 years of applied professional experience in multimedia arts such as, graphic design, animation, motion graphics, and video editing or any relevant industry experience. Intermediate knowledge of Graphic Design and Illustration techniques, Animations, and Motion Graphics. Proficiency using Adobe Creative Suite products (Illustrator, Photoshop, After Effects, Premiere Pro, Media Encoder) and other design tools as needed. Online portfolio and demo reel required - include with Resume:
Portfolio and demo reel must demonstrate a wide array of design experience in web/digital contexts, a command of motion and interaction in web and/or mobile contexts, animation, motion graphics, and video creation and modification
Please provide your Portfolio in a .pdf or URL format and .mp4 format for your demo reel
Preferred Skills:
Advanced experience with graphic design, video editing, animation, and motion graphics and expert knowledge of the Graphic Design industry
Familiarity with…