We are seeking an IT Director North America & Global M365 Coach to lead regional IT delivery while shaping Microsoft 365 as a secure, scalable, and value-creating collaboration platform for GPT.
The role partners closely with business leaders to understand priorities, simplify work, enable innovation, and translate technology into measurable business outcomes. It combines regional IT leadership with global M365 coaching, governance, adoption, and continuous improvement.
This person must be self-driven, hands-on, curious, and ready to help transform IT into a future-ready, business partner that embraces modern IT.
Your Impact
Strategic Planning, Leadership & IT Transformation
Develop and execute IT strategy aligned to business priorities and measurable value creation.
Transform IT into a future-ready, business-facing function that enables AI, automation, modern collaboration, and new digital ways of working.
Lead through a player-coach model: set direction, make day-to-day decisions, resolve ambiguity, and coach through expertise, ownership, and results.
Lead, mentor, and develop IT teams with a strong focus on accountability, learning, service quality, and proactive ownership.
IT Infrastructure & Operations
Oversee regional IT systems, infrastructure, networks, workplace technology, and service delivery.
Ensure reliable, secure, and efficient IT operations with clear ownership, standards, and continuous improvement.
Partnering with Cybersecurity & Compliance
Partner with cybersecurity, compliance, infrastructure, and application teams to balance enablement, usability, governance, and control.
Ensure applicable IT policies, standards, and regulatory requirements are understood and embedded into daily operations.
Budgeting & Vendor Management
Manage North American IT budget, and technology investments.
Evaluate IT investments based on business need, risk, cost, and scalability.
Hold partners accountable for quality, delivery, responsiveness, and continuous improvement.
Business Partnership, Value Creation & Enablement
Build trusted partnerships with business leaders to understand priorities, pain points, and value opportunities.
Translate business needs into practical roadmaps, and measurable outcomes.
Brings a natural business-process mindset; understanding how applications enable, simplify, and improve processes. Experience with ERP’s is a must.
Drive improvements that increase productivity, simplify work, improve user experience, and create sustainable business value.
Global Microsoft 365 Coach Responsibilities
Act as GPT’s global M365 Coach, guiding Microsoft 365 as a secure, scalable, and value-creating collaboration platform.
Set and improve global standards, governance, lifecycle management, adoption practices, support models, and ways of working.
Coach IT and business users on effective and responsible use of Teams, SharePoint, OneDrive, Outlook, Power Platform, Copilot, and related capabilities.
Enable distributed ownership by giving the business knowledge, guardrails, and support to use M365 confidently and responsibly.
Your Experience and Qualifications
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
15+ years of relevant business experience, including significant IT leadership responsibility.
Strong experience in IT with ERP/business applications
Proven track record in transforming IT
Experience with infrastructure, workplace technology, cloud services, cybersecurity, and vendor management.
Proven ability to partner with business leaders and translate technology capabilities into business value.
Experience with Microsoft 365 at enterprise scale, including adoption, governance, security, support, and continuous improvement.
Self-driven learning mindset with the ability to embrace AI-enabled productivity, automation, collaboration platforms, and distributed operating models.
Strong communication, decision-making, problem-solving, project management, and…