Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.
Where You’ll Work - QED Environmental Systems, a subsidiary of Graco, Inc., located in Dexter, MI
QED Environmental Systems is the market-leading provider of environmental technology solutions. We design, manufacture and support solutions for groundwater, soil and gas management and detection applications into environmental, industrial and renewable energy markets worldwide.
Since our inception, we have been the leading manufacturer of environmental monitoring and remediation equipment. We offer the best and most diverse product portfolio and solutions to our customers.
Ready to join us?
Section I: JOB PURPOSE
Responsible for ensuring work is getting done effectively and efficiently and documents all problems with equipment. Responsible for effectively and efficiently completing repair work on equipment. Maintains and projects the company's professional image and provides customers with superior service. Completes related records, reports, and files and assists area personnel as required.
Section II: ESSENTIAL DUTIES
Assumes responsibility for the effective and timely performance of Service Department functions.
Completes quality product repairs promptly.
Performs inspections and performs basic repairs.
Documents RA problems and repair requirements.
Monitors equipment and performs basic troubleshooting for problem units.
Operates calibration chamber.
Performs repairs and calibrations in accordance with established ISO standards, policies, and procedures.
Prepares instruments coming in for incoming gas checks and incoming inspections.
Assumes responsibility for establishing and maintaining professional working relations with customers.
Resolves requests and problems promptly and courteously.
Maintains the company's professional reputation by providing superior customer service.
Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management.
Assists personnel as needed. Communicates regularly with personnel to ensure that repairs and maintenance needs are met and coordinated with production schedules.
Keeps manager informed of areas activities and of significant concerns. Reports major concerns or significant problems.
Completes related paperwork and records.
Attends meetings as required.
Assumes responsibility for related duties as required or assigned.
Completes special projects as assigned.
Ensures that work area is clean, secure and well maintained.
All other duties assign by Management.
PERFORMANCE MEASUREMENTS
RA problems are promptly identified and resolved with minimal disruption to production schedules.
Superior customer service is provided.
Service Team Lead is well informed of area activities and of any significant problems.
Repairs and calibrations are completed effectively and in a timely manner.
Good communication and coordination is maintained with operations personnel and management. Assistance and support are provided as needed. Management is appropriately informed.
Suggestions for improvement and service are provided.
The company’s mission, vision, and values are promoted and implemented.
Company ISO standards, policies and procedures are properly followed and implemented.
Section III: POSITION REQUIREMENTS
EDUCATION/CERTIFICATION: Associate’s degree in electronics technology or equivalent job experience.
REQUIRED KNOWLEDGE: Strong technical background preferable. Thorough knowledge of product assembly.
EXPERIENCE REQUIRED: Two or more years of on-the-job experience with…