Make a difference.
As the AI Product Owner, you are the bridge between Graybar's sales, customer service, project specialists, takeoff teams, operations leaders, engineering teams, and technology partners. You ensure we build products that reduce manual effort, improve speed and accuracy, increase customer satisfaction, and scale across Graybar.
Own the product vision, backlog, and delivery of Graybar's project management back-office platform(Takeoff, Autonomous Quoting, Ordering, and Submittals), an AI-powered, unified capability designed to set a new industry benchmark for project speed and accuracy.
In this role you will:
Modernize the material takeoff process by reducing the time and effort required to create accurate bills of material from project documentation, enabling Graybar specialists to complete more work with greater consistency and accuracy.
Transform quote creation through AI-assisted workflows that reduce manual effort, improve responsiveness, and help sales and customer service teams deliver accurate quotes faster while maintaining pricing and business controls.
Automate the activities required to move from customer request or approved quote to fulfilled order, reducing repetitive transactional work and allowing teams to focus on exceptions, customer engagement, and value-added activities.
Simplify the creation and management of project submittals by reducing manual document assembly, improving specification compliance, and accelerating collaboration between Graybar, contractors, and manufacturers.
Define the future-state experience for Graybar's project management back-office through evidenced based discovery to identify customer and business problems and identify solutions
Own and prioritize the product backlog, translating business objectives into user stories and acceptance criteria.
Establish clear product outcomes and success measures that determine whether the product is creating meaningful business and customer value.
Drive pilot, rollout, adoption, and change management activities across Graybar.
Facilitate stakeholder alignment across sales, operations, supply chain, pricing, and executive leadership.
Partner with engineering, UX, data science, and business teams to evaluate opportunities, assess tradeoffs, and deliver solutions that are valuable, usable, feasible, and viable.
Lead stakeholder engagement across sales, customer service and operations for project management back-office activities
What you bring to the table:
5+ years of experience in Product Management, Product Ownership, Business Analysis, or related roles.
Experience working within Agile development environments.
Experience translating complex business processes into product requirements.
Experience managing cross-functional initiatives involving business, operations, and technology teams.
Four-year degree in Business, Information Technology, Engineering, Supply Chain, or related field (or equivalent experience).
Experience within electrical distribution, construction, industrial distribution, or supply chain operations Preferred.
Experience with quoting, ordering, estimating, ERP, procurement, or project management systems Preferred..
Experience with AI, workflow automation, or intelligent process automation solutions Preferred..
Experience managing products involving machine learning, agentic systems, or decision automation Preferred..
Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification Preferred.
Knowledge of product strategy, discovery, and outcome-driven product management practices.
Knowledge of quote-to-order, project management, or related workflows within construction, distribution, or project-based industries.
Understanding of customer research, experimentation, and product measurement techniques used to identify and validate opportunities.
Knowledge of data, automation, AI, and enterprise integration concepts, including how systems, workflows, and users interact across…