- Where
- Remote South Carolina, Remote South Carolina, SC · Remote Florida, Remote Florida, FL · Remote Georgia, Remote Georgia, GA · Remote North Carolina, Remote North Carolina, NC · Remote
- Level
- Mid
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .
JOB DESCRIPTION SUMMARY
This position is for a Litigation Intake Specialist. The position will carefully intake all Service of Process and legal inquiries, enter the matter details accurately into our legal matter management system (TyMetrix 360), and then triage cases to the correct Greystar team members responsible for resolving the matter.
Team:
This position is on our Triage Tiger Team within Legal Operations. We intake matters from a variety of sources to include Service of Process from our registered agent (CT Corp), Legal Inquiries from Greystar employees, Legal Notices received from property owners/clients, escalations from residents to prevent concerns from becoming litigation.
JOB DESCRIPTION
Key Responsibilities
Follow documented Team Standard Operating Procedure guides and the Team Messaging Library consistently without deviation. When a situation is unique, escalate to your supervisor for guidance.
Provide positive and supportive responses to all inquiries using Team Messaging Library templates with a strong client relations and solution-oriented mindset.
Accurately enter legal matters into TyMetrix 360, Greystar’s legal matter management tool.
Correctly assess the matter type and stage and update the matter with property details.
Identify, calendar, and verify response deadlines, court dates, and related events from Service of Process documents.
Triage matters to the correct Greystar employees using standardized templates.
Track responses to confirm clean handovers to litigation team members.
Coordinate legal firm registration into T360.
Support team members who are new users to a legal matter management system.
Support projects and other duties as assigned as our new team evolves.
Required Skills
Very strong attention to detail.
Working knowledge of paralegal practice and civil litigation.
Knowledge of civil litigation procedures and core tasks.
Independently identify open tasks, follow up on pending matters, and take ownership of assignments without being prompted.
Ability to understand the purpose of tasks, recognize problems, anticipate next steps, and know when to escalate.
Excellent communication skills and grammar, including the ability to write professional, accurate, and actionable email correspondence with a strong client relations and solution-oriented mindset.
Excellent judgment to understand when a process flow or template may require refinement or nuance and be proactive in suggesting process improvements to team leadership.
Take ownership of accuracy: self-review work, correct errors promptly and transparently, and respond constructively to coaching and quality feedback
Reliable attendance and adherence to the scheduled workday, as the role is time-sensitive and coverage-dependent.
Qualifications
Bachelor’s degree is required
Paralegal certification is required
6+ years of paralegal experience with a focus on litigation intake or litigation team support
Experience working with Legal Matter Management systems is required. Greystar uses TyMetrix 360 from Wolters Kluwer.…