ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .
JOB DESCRIPTION SUMMARY
Reporting to the General Manager, the Operations Manager works alongside the Technical Services Manager, Events & Placemaking Manager, our Guest Experience Hosts and service partner teams to ensure the building and all workspaces are clean, healthy, safe, secure and premium spaces to work in.
Leads by example, setting the standard for exceptional customer experiences by creating productive and enjoyable environments for our service providers to ensure a proactive and responsive service is provided to our occupiers, the client and visitors to the building.
They manage, support and mentor service partner teams to promote and maintain positive relationships with our occupiers.
Note: This role is based at ONE Station Hill and Station Hill Estate.
JOB DESCRIPTION
Key Roles & Responsibilities
Operational Responsibility
Alongside the General Manager and Technical Services Manager, be responsible for the delivery of all service streams on site and liaise with the relevant team members to ensure high standards are set and maintained.
Ensure all service partners are regularly reviewed and that SLA’s are being appropriately managed and monitored.
Act as champion and support training of service partners to become One Team with others working in the building, further enhancing the quality of service that we are able to provide to our client and occupiers
Assist with finance including raising purchase orders, compiling service charge budget information and reconciliation
Lead on client and other reporting requirements.
Lead in completing and filing property inspection check lists
Maintain positive relationships with internal and external customers and Reading community stakeholders
Support with preparation of information for regular building newsletters and client reports
Co-ordinate the process for office and retail occupiers moving into and out of the building
Assist with managing and updating business continuity plans other emergency procedures
Keep occupier handbooks and fit out guides up to date
Monitor and proactively manage compliance information both Environmental and Health & Safety via RiskWise
Be the main co-ordinator for the emergency communication process and ensure occupier contact details are always up to date
Lead on arranging fire drills, landlord inspections and insurance inspections
Property Records
Ensure accuracy of all property records and assist with producing reports as required
Ensure accuracy of all property and team information on all company portals and workspaces
Assist with the administration associated with all tenants fit-out applications and any appropriate occupational documents where required, including update of storage platforms
Correspondence and Documentation Production
Assist in the production of meeting agendas, reports and presentations where required
Supports with taking minutes of client and occupier meetings
Draft standard responses to letters where required
Lead on the compilation and production of service charge booklets
Customer Engagement and…