What Impact You'll Have
Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA. As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
What You'll be Owning
Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
Provide troubleshooting support for systems hardware and software issues that are highly complex.
Performs advance software installations and upgrades to operating systems and layered software packages.
Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
Leads complex data/media recoverability following a schedule of system backups and database archive operations.
Evaluates and assesses existing systems and plans long term strategies.
Configure and maintain networked computer systems, including hardware, system software, and applications
Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
Inventory management of UDS deployed software and end user devices
Utilize Cisco TMS to facilitate VTC calls
Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
Train end-users in the proper use of hardware and software. May training large groups of end users.
May coach and review the work of less experienced professionals.
May serve as a team or task leader (Not a people manager)
May require after-hours support or weekend support for mission, program and special project support
What You Must Have
US Citizenship and TS/SCI with ability to obtain CI Polygraph required
10+ years of experience
Certifications
Security+ or CASP
ITIL v4 Foundations
Knowledge in one or more of the following areas:
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
End User Hardware
Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,
Desktop Image Management
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Experience and/or knowledgeable with: Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
Excellent troubleshooting capabilities
Strong communication skills
Strong work ethic and attention to detail
Strong writing skills (consistently document work completed)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to move and lift computers, printers, monitors, and other hardware
Team player and willing to share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
What Would be Nice to Have
BA/BS with 8 years of experience or equivalent work experience
Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience,…