Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
About the role
The Go To Market Transformation Programme is a strategic multi-year initiative focused on transforming customer engagement, field force capabilities and pharmacy experiences through modern digital, data and technology solutions. As part of Haleon's Commercial Digital Services Value Pool, the programme is driving the delivery of next-generation CRM capabilities, field force digitisation and connected pharmacy ecosystem solutions across global markets.
The Go To Market Transformation Delivery Lead is the senior delivery authority responsible for the successful end-to-end execution of Haleon's Go To Market Transformation portfolio, spanning Salesforce of the Future, CRM transformation, field force digitisation, customer engagement capabilities and Pharmacy Transformation initiatives.
Sitting within the Commercial Digital Services Value Pool of the Digital & Technology function and partnering closely with the Customer Growth (Commercial Excellence) organisation, the role oversees the delivery of a complex, multi-million-pound digital, data and technology portfolio across global and regional markets.
The role is responsible for translating strategic ambition into high-quality execution, ensuring delivery risks and dependencies are proactively managed and maintaining alignment across Product Management, Engineering, Deployment & Adoption, Commercial Excellence and market teams.
The Go To Market Transformation Delivery Lead is accountable for delivering outcomes against time, cost, scope, quality and regulatory expectations whilst ensuring alignment with enterprise architecture, business priorities and market needs.
This role requires a highly experienced leader capable of navigating a complex global matrix organisation, orchestrating multiple global teams and external partners, and ensuring delivery excellence across one of Haleon's most strategically important commercial transformation portfolios.
The scope of this role is focused on Salesforce of the Future and Pharmacy Transformation initiatives, including CRM transformation, field force digitisation, healthcare professional engagement and connected pharmacy ecosystem capabilities. The role does not include accountability for Retail Execution, Next Best Action (NBA), Image Recognition or in-store execution initiatives.
Key Responsibilities
Go To Market Transformation Portfolio Leadership & Ownership Own end-to-end delivery of the Go To Market Transformation portfolio, encompassing commercial process transformation, capability enablement, operating model evolution, and customer engagement initiatives.
Lead delivery across multiple global markets, ensuring alignment with strategic business priorities, market needs, and transformation objectives.
Oversee integrated delivery plans spanning product, deployment, change management, adoption, data, compliance, and commercial workstreams.
Drive the implementation of scalable Go To Market capabilities that enhance commercial effectiveness, operational efficiency, customer engagement, and speed of execution.
Ensure transformation initiatives are delivered…