Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
HR First Contact Solutions Specialist- Italy
About the role
HR First Contact Solutions Specialist, as a part of People Solutions team, Tier1 role, is responsible for handling Employee and Manager queries, supporting absence management, preparing standard statements and letters, managing employee documentation requests, responding to risk management and audit requests, and contributing to knowledge management.
We’ll trust you to provide accurate, timely, and Employee-focused support as the first point of contact for HR-related questions. You will use approved process guidance and knowledge articles to resolve standard queries, support Employees and Managers, and escalate complex matters to the right teams.
Role responsibilities:
This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:
You will manage Tier1 HR queries covering all HR areas, ensuring cases are recorded, updated and resolved in line with agreed service standards.
You will support absence management by guiding Employees and Managers on standard processes, documentation requirements and case updates.
You will prepare standard statements and letters, including reference, using approved templates.
You will respond to employee documentation requests, risk management and audit requests by gathering accurate information and escalating sensitive or complex items where needed.
You will contribute to knowledge management by using approved guidance, identifying content gaps and sharing feedback to improve self-service and consistency.
Why you?
Basic Qualifications:
Experience in HR Operations, People Services, Shared Services, customer service or administrative support.
Good understanding of HR query management, case handling, absence support, standard HR documentation and data privacy requirements.
Confidence working with HR systems and ticketing tools such as Workday and ServiceNow.
Significant communication skills, attention to detail, Employee focus and ability to prioritise work in a high-volume service environment.
Fluency in Italian and English.
What we offer?
None of us should ever feel like we are standing still. Instead, we want Haleon to be a place where we feel like we are always progressing. Improving everyday health takes dedication, energy and effort, so we look to reward your contribution with a benefits package that includes but not limited to:
Annual bonuses that reflect Haleon’s performance
Hybrid@Haleon – our philosophy to hybrid work and supporting individuals work/life balance
Childcare support – we offer enhanced maternity and paternity paid leave options for those important times as well as childcare options
Life Insurance and Private Medical Package – with additional preventive healthcare services for employees to provide protection and peace of mind
Health and Wellbeing - programmes that take care of you physically and mentally
Development Opportunities - future-ready training, so your skills are always up to date within your role and company’s structure
Location – this role is based in:…