Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
About the Role:
The People Solutions Specialist – Ukraine, delivers integrated Tier 1 HR First Contact and Tier 2 Employee Lifecycle services within People Solutions Operations. The role provides accurate, timely and customer-focused support to employees, managers and HR stakeholders, managing queries and employee lifecycle transactions through Workday and ServiceNow. The position is part of a hub-based cluster team and reports to the relevant People Solutions Operations Team Lead.
Responsibilities:
Act as the first point of contact for employee, manager and HR queries related to HR policies, processes and systems, resolving standard enquiries using approved knowledge and escalating complex or sensitive matters as appropriate.
Manage employee lifecycle transactions, including onboarding, employee data changes, movements, transfers, promotions, secondments, offboarding and other hire-to-retire activities within the defined market and process scope.
Support absence management, standard statements and letters, employee documentation requests, right-to-work activities, pre-payroll controls and responses to risk-management or audit requests, where applicable.
Manage cases in ServiceNow and process transactions in Workday, maintaining complete and accurate records, clear case notes, appropriate supporting documentation and timely stakeholder communication.
Apply global processes in line with local legal, regulatory, language and compliance requirements, escalating exceptions and risks to the Team Lead or relevant specialist teams when required.
Coordinate with HRBPs, HR Partners, Payroll, Reward, Talent Acquisition, HR Technology and process owners to ensure effective resolution of cases requiring cross-functional support.
Use approved knowledge articles, work instructions and templates, while identifying outdated content, recurring issues and opportunities to enhance self-service, standardisation and service quality.
Contribute to team collaboration, knowledge sharing, backup coverage and continuous improvement initiatives while meeting agreed service, quality and productivity expectations.
Requirements:
Experience in HR operations, People Services, shared services, customer service or employee administration, including exposure to employee lifecycle processes and query or case management.
Knowledge of HR policies, employee data handling, documentation, service delivery and compliance.
Experience with Workday, ServiceNow or comparable HR and case-management systems is an advantage.
Employee-focused approach, attention to detail and problem-solving capabilities, including the ability to resolve standard matters and escalate complex, sensitive or non-standard cases when appropriate.
Communication, planning and collaboration skills, with the ability to manage competing priorities, work across teams and support employees and managers in a consistent and professional manner.
Fluent English and Ukrainian.
Why Haleon?
Career at one of the leading global healthcare companies.
Attractive reward package (annual bonus & awards for outstanding performance, recognition…