Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
About the Role
The SFE Manager is an operational support role responsible for the day-to-day effectiveness and usability of all sales systems. The role ensures smooth onboarding of new users, accurate and up-to-date system data, and reliable Firstline support for end-users. Acting as the primary contact point for system questions and issues, the role works closely with Global Tech service teams to ensure timely resolution and consistent system performance. Example in-scope sales systems: Trade Spend Management (TSM), Customer Business Planning (CBP), Customer Relationship Management (CRM – FSFA / Veeva), Image Recognition (TRAX).
Key Responsibilities
Super User: Act as the systems expert for organization, identifying system and process requirements and acting on them with rest of local organization and global tech teams.
Training: Conduct onboarding and refresher trainings for users, ensuring correct system access, understanding of core functionalities, and compliance with defined processes.
Data Governance: Maintain data quality and accuracy within in-scope systems, including regular updates, validations, and upload activities in line with business and system requirements.
Documentation: create and maintain documentation for inscope systems, including instruction guides (eg SOP, process flows) and FAQs.
Consultation: Act as the point of contact for sales and commercial end‑users, responding to system questions, issues, and basic troubleshooting requests.
Issue & Incident Management: Investigate issues, document clear problem statements, and raise tickets with Global Tech service teams when technical resolution is required.
Process Improvement: identify opportunities to streamline, automate or outsource activities while maintaining system ownership.
Required Qualifications
Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.
Experience working with sales systems in an operational, support, or administrative role – for example Veeva, SAP.
Strong attention to detail and experience maintaining data accuracy and system hygiene.
Basic understanding of service management processes (e.g. ticketing, issue escalation, user support).
Strong communication skills and a customer oriented mindset when supporting end-users.
Ability to work independently, manage routine activities, and follow defined processes consistently.
Job Posting End Date
2026-11-25
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting…