Department: Services
Team: Events & Services
Location: Atlanta (Hybrid 2-3 days in the office)
Position type: Permanent
What the hiring manager says
“This is a pivotal leadership role for Services and will report directly to me as CEO, Events and Industry Services. I am looking for someone who can bring strategic clarity, commercial discipline and a clear vision for portfolio growth to help us identify, prioritise and scale the next generation of growth opportunities across the portfolio. The successful candidate will have the opportunity to shape how Services grows, works with partners and creates long-term value for the global connectivity ecosystem.”
Sianne Ryder
CEO Events & Industry Services
About the Team
This is a newly established division within Industry Services, created to bring greater focus and momentum to the GSMA’s future commercial growth opportunities. The Head of Growth will initially lead two experienced direct reports: the Head of Services Product Development and the Growth, Partnerships & Commercial Director.
Together, the team will shape new propositions, partnerships and investment opportunities, with scope to expand its capabilities as the portfolio develops and revenues grow. The division will work collaboratively across Industry Services and with Marketing, Sales, Legal, IT, Finance and colleagues across the wider GSMA, giving the team broad visibility, influence and the opportunity to help define the future direction of Services.
About the role
As Head of Growth, Services, you will set the strategic direction for the next phase of growth across the GSMA Services portfolio. This is a senior leadership role focused on identifying where the GSMA can create future value through new products, services, partnerships and, where appropriate, inorganic opportunities that are commercially scalable, strategically relevant and aligned to the needs of the global connectivity ecosystem.
You’ll lead the growth agenda at portfolio level, providing strategic direction for the teams responsible for partnerships and market testing and commercial strategy. Working across Services and the wider organisation, you will turn insight into clear priorities and work collaboratively with The Head of Industry Services to inform routes to market for the strongest growth opportunities. Rather than owning every individual opportunity, you will create the focus, decision-making framework and operating rhythm that enables the strongest ideas to be tested, prioritised and taken to market with pace and discipline.
Success will be measured by the strength and quality of the growth pipeline, the clarity of the investment choices being made, and the ability to move promising opportunities from concept to validated proposition, launch and scale. You will ensure that growth initiatives are grounded in customer evidence, commercial rigour and measurable outcomes, with clear accountability across the teams and partners contributing to delivery.
In your first year, you will be expected to establish a clear portfolio growth strategy, sharpen the pipeline of future product and service opportunities, and create the governance needed to make confident decisions on where to invest, partner, scale or stop. You’ll have the opportunity to shape a growth engine for Services that brings together strategy, commercial discipline and partnership execution in support of the organisation’s long-term ambitions.
About You
You will be a senior commercial leader with the confidence, judgement and gravitas to shape a growth agenda at portfolio level. You’ll bring substantial experience of building or scaling revenue-generating products, services or commercial models, and you will be comfortable making clear choices about where to partner or invest and where to focus effort for the greatest impact.
You’ll know how to lead through others, setting direction and creating the conditions for an already successful team to do its best work. This means bringing clarity of…