Job Family :
EBO Management Information System (India)
Travel Required :
Up to 25%
Clearance Required :
None
What You Will Do :
Strategic & Operational Leadership
Develop and execute operational strategies to support client objectives, business growth, scalability, and continuous improvement initiatives.
Drive operational excellence through effective resource planning, performance management, risk mitigation, and governance frameworks.
Provide leadership and governance across multiple Financial operations, Quality Control, and related compliance functions.
Client & Stakeholder Management
Serve as the primary leadership contact for client stakeholders and executive sponsors.
Lead governance discussions, business reviews, operational performance updates, and strategic planning sessions.
Build strong partnerships with Compliance, Risk, Quality, Training, Workforce Management, Talent Acquisition, and Operations leadership teams.
Manage client escalations and ensure timely resolution of operational, compliance, and service-related concerns.
Operational Performance & Delivery Governance
End-to-end project delivery, stakeholder management, roadmap planning, Risk
management, governance, and reporting, Cross-functional team leadership
Data analysis, data profiling, and trend identification, Data-driven decision-making and
performance optimization, KPI definition, dashboards, and reporting
Review performance trends and develop action plans to address operational risks, capacity challenges, quality concerns, and productivity gaps.
Lead business reviews using data-driven insights and operational analytics.
People Leadership & Talent Development
Lead Managers, Supervisors, Team Leads, Quality leaders, and support functions across multiple operational teams.
Create leadership succession plans and develop future people leaders through coaching, mentoring, and structured development programs.
Foster a high-performance culture focused on accountability, employee engagement, inclusion, and continuous improvement.
Partner with HR and Talent Acquisition to support hiring, workforce planning, retention, and leadership development initiatives.
Transformation & Continuous Improvement
Identify opportunities for process optimization, automation, productivity enhancement, and operating model improvements.
Drive Lean, Six Sigma, and continuous improvement initiatives to enhance efficiency, quality, and customer outcomes.
Support transitions, migrations, new client implementations, and business expansion programs.
Reporting & Executive Governance
Develop and present executive-level dashboards, business reviews, operational scorecards, risk assessments, staffing plans, and strategic recommendations.
Provide regular updates to senior leadership on performance, risks, growth opportunities, and operational health.
Drive governance forums, steering committee discussions, and leadership reviews.
What You Will Need :
Bachelor's degree required.
MBA or Master's degree in Business Administration, Operations Management, Finance, or a related discipline preferred.
15+ years of overall experience in Operations, Delivery Management, Business Operations, or related functions.
Minimum 5+ years of experience in a senior leadership capacity, leading large scale or complex operations.
Proven experience managing multiple operational functions and large teams including mentoring and performance management for at least 3+ years.
Strong experience in delivery governance, workforce/resource management, operational performance, and stakeholder management.
Demonstrated experience in managing senior and executive stakeholders.
Experience driving operational transformation, process improvement, automation, and organizational change initiatives.
Experience supporting transitions, business growth, workforce scaling, or operating model changes.
Strong experience working across global delivery models and cross-functional organizations.
What Would Be Nice To Have:
Strong attention to…