Summary
The Team and the Opportunity
You will join the PDO Site Reliability Engineering (Data Platform) team that owns the reliability and operability of Guidewire’s data platform services, including large‑scale data processing, analytics, and streaming capabilities that underpin our AI and Insight products.
This team partners closely with product engineering, data platform, and security to design for reliability, build automation, and run services in production.
As a Senior Site Reliability Engineer (Data Platform), you will be a technical leader in running and evolving our big data stack on AWS (and potentially other public clouds), using software engineering to solve infrastructure and application reliability challenges. You’ll help advance
PDO’s priorities by improving incident response, hardening critical data paths, and enabling scalable, cost‑efficient operations for our customers’ most important workloads.
Job Description
What You Will Do
Design and implement self‑service automation and tooling (in Go, Python, or scripting languages) to standardize and streamline deployment, operations, and troubleshooting for data platform services.
Implement and improve CI/CD pipelines (e.g., TeamCity, Github Actions) to support safe, frequent deployments, including gate promotion and automated quality checks.
Use Infrastructure as Code (e.g., Terraform, AWS CloudFormation) to build, harden, and maintain repeatable cloud infrastructure for data and analytics workloads.
Operate and improve Kubernetes‑based environments (AWS EKS), including deployment, scaling, and lifecycle management of containerized data services (e.g., Docker‑packaged microservices, streaming jobs).
Apply progressive delivery strategies such as blue/green and canary deployments, and support chaos engineering experiments to validate resilience and recovery mechanisms.
Collaborate on capacity planning and cost‑aware design for cloud resources across compute, storage, and networking layers for data‑intensive systems.
Build and refine end‑to‑end observability for the data platform using monitoring and logging tools (e.g., Datadog, ELK), including metrics, traces, and logs.
Develop meaningful dashboards and alerts to provide clear visibility into data pipeline health, customer experience, and platform performance.
Analyze operational data to identify reliability risks and bottlenecks, feeding insights into the roadmap and reliability backlogs.
Partner with product engineering, data platform, security, and other SRE teams to define and implement improvements in service architecture and operational practices that support PDO’s AI, cloud, and data platform priorities.
Advocate for reliability, resilience, and operational excellence in design reviews, readiness assessments, and release planning.
Contribute to a positive, inclusive work environment based on accountability, continuous learning, and psychological safety, consistent with Guidewire’s culture of determination, collaboration, continuous improvement, and bravery.
What You Need to Succeed
Experience and Education
8+ years of relevant industry experience in Site Reliability Engineering, DevOps, Production Engineering, or similar roles supporting large‑scale distributed systems and data platforms.
BS/MS in Computer Science, Computer Engineering, Mathematics, or equivalent practical experience.
Technical Skills
Strong experience with continuous deployment and operation of cloud services on public cloud (AWS), including production support and on‑call.
Hands-on experience running data platforms using big data and streaming technologies such as Kafka, Hadoop, Spark, and Hive on the public cloud.
Proficiency in at least one of Java, Go, or Python, and solid skills with scripting languages to build tools, automation, and integrations.
Experience building and operating microservices, including REST APIs and/or gRPC services.
Solid experience with CI/CD tools (e.g., TeamCity, Github Actions) for…