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Scheduled Weekly Hours:
40
Senior Consultant | High Performance Operating Model
Reports to: President of Emplify Health
Location: Hybrid, with occasional on-site presence required
The Senior Consultant, High Performance Operating Model (HPOM), serves as an enterprise leader and steward for Emplify Health’s HPOM. This role helps ensure the operating model, governance, workflows, and tools work together as one integrated system from idea generation through measurable results. The ideal candidate is highly organized, process-focused, and able to see the big picture while identifying gaps, building structure, and driving continuous improvement across a complex, matrixed organization.
This role requires strong project and program management skills, strategic thinking, and the ability to build trusted relationships across leaders, teams, and functions. The Senior Consultant will partner with executive leaders, operational leaders, performance teams, and other stakeholders to strengthen alignment, improve execution discipline, and support enterprise priorities.
What the HPOM is
The High Performance Operating Model is the blueprint for how Emplify Health delivers value to patients and customers and how the organization runs itself while staying focused on an engaged culture. The HPOM ensures people, process, and technology work together effectively so the organization can deliver on its mission, vision, values, and goals.
The HPOM includes three sections:
Strategic Planning
Execution Model
Outcomes
Essential Job Duties / Major Responsibilities
HPOM Design, Integration, and Governance
Serve as the enterprise steward for the High Performance Operating Model, ensuring its components, governance, workflows, and tools operate as an integrated system aligned from idea generation through measurable results.
Evaluate HPOM effectiveness and strengthen governance by addressing gaps and redundancies and clarifying decision-making, ownership, accountability, and enterprise priorities.
Matrix Leadership and Relationship Building
Navigate the complexity of a highly matrixed organization by connecting multiple HPOM components, owners, leaders, and teams; clarifying interdependencies; and building alignment around shared priorities and outcomes.
Build trusted relationships across functions and levels, using influence, collaboration, and organizational awareness to bridge perspectives, resolve competing priorities, and enable coordinated action.
Execution Excellence
Partner with Performance Teams, operational leaders, and project owners to strengthen accountability, execution discipline, and alignment with organizational priorities.
Facilitate governance forums and develop practical standards, frameworks, and tools that enable timely decisions, resolve barriers, and improve initiative delivery and organizational performance.
Outcome Realization and Continuous Improvement
Embed outcome measurement and value realization into HPOM processes, using leading and lagging indicators to assess performance, adoption, and effectiveness.
Recommend improvements to teams, structures, processes, and tools that advance continuous improvement, organizational performance, and impact.
Facilitation and Change Leadership
Facilitate executive, operational, and cross-functional workshops, planning sessions, governance meetings, and decision forums that produce alignment and actionable outcomes.
Advise and influence leaders and stakeholders to build understanding, adoption, and sustained implementation of HPOM principles, practices, and operating model changes.
Education, Tools, and Capability Building
Develop and maintain playbooks, procedures, templates, training, communications, and other resources that promote consistent HPOM understanding and application.
Serve as a subject matter expert, coaching and advising leaders and teams on HPOM…