We are seeking an experienced eCommerce Associate – Electronics to support Goodwill’s online sales operations by identifying, testing, researching, preparing, photographing, and listing donated electronics for sale through digital marketplaces such as ShopGoodwill, eBay, and other platforms.
This role requires someone who is comfortable working with a wide variety of consumer electronics and has a good working knowledge of computers, computer components, cell phones, tablets, video games and consoles, audio/video equipment, cameras, and other electronic devices.
The ideal candidate should be able to identify valuable electronics, test items for functionality, recognize basic hardware and components, research models and specifications, and accurately communicate the condition of an item. This position plays an important role in maximizing the value of donated goods while maintaining quality, accuracy, asset protection, and production standards.
If you have a passion for electronics and technology and are looking to join our dedicated team as an eCommerce Associate – Electronics, we want to hear from you!
The Awesome Things You’ll Do
Identify, sort, clean, test, and prepare donated electronics for online sale
Test electronic devices and equipment for basic functionality and identify defects or missing components
Identify makes, models, specifications, components, and other important product information
Work with computers, laptops, monitors, computer components, cell phones, tablets, video game systems, controllers, games, cameras, audio equipment, and other consumer electronics
Identify computer components such as processors, RAM, storage drives, graphics cards, motherboards, power supplies, and other hardware
Assist with evaluating electronics to determine which items have the greatest potential resale value
Research products, model numbers, specifications, and comparable items to support accurate online listings
Photograph merchandise in accordance with eCommerce quality and brand standards
Accurately document the condition, functionality, included accessories, missing parts, and known defects of each item
Assist with listing preparation, quality assurance, and product presentation
Properly handle and protect sensitive or higher-value electronics
Follow established procedures for handling devices that may contain personal or stored data
Work in a fast-paced production environment while consistently meeting daily production goals and key performance indicators (KPIs)
Pull, fill, shelve, and rotate merchandise as needed
Maintain an organized Electronics Room, including testing stations, equipment, supplies, and inventory
Support packing, shipping, and fulfillment of eCommerce orders as needed
Help extract the highest possible value from donated electronics through proper identification, testing, research, handling, and presentation
Safeguard company property, including donated goods, testing equipment, tools, and computers
Protect business assets and report incidents of theft or unauthorized possession
Promote teamwork by sharing technical knowledge and cooperating with colleagues
Demonstrate strong interpersonal skills, including courtesy and professionalism
Follow all safety rules, company policies, and procedures at all times
Work overtime as required
Perform other job-related duties as assigned
Must-Have Qualifications
General knowledge of computers, electronics, and consumer technology
Ability to identify and test common electronic devices
Basic knowledge of computer hardware and components
Familiarity with cell phones, tablets, video game consoles, controllers, and accessories
Ability to research model numbers, specifications, and product information online
Ability to determine and clearly document whether an electronic item is working, partially working, untested, or defective
Strong attention to detail and organizational skills
Basic computer skills, including data entry, internet research, email, and inventory or…