Say hello to Hagerty
Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!
As a People Insights Specialist , you'll own programs that monitor and measure Hagerty's relationship with the people who matter most to the business – employees, members, partners and enthusiasts – and their perceptions and experiences with our brand, products and services, and as a place to work.
Curiosity is at the heart of this role. We're looking for someone who loves learning, both about people and about the tools and methods we use to understand them.
You'll be the team's hands-on owner of our experience management platform (currently Qualtrics), managing a recurring set of platform work, uploading contact lists, programming studies, building dashboards and providing project support and management across the team's broader research agenda. As our tools and needs evolve, you'll help us learn and adopt what comes next.
You'll also serve as a people advocate, building a deep understanding of what drives loyalty and meets the needs of employees, members, partners and enthusiasts. You'll dig into the data to pull out the themes it's telling us, then write and present those findings to the business, with your manager as a thought partner.
What you’ll do
Platform Management
Own day-to-day management of our experience management platform (currently Qualtrics).
Program surveys and research instruments, including logic, routing, and question design.
Upload and manage contact lists and deploy surveys to the right audience at the right time.
Build and maintain dashboards that keep stakeholders current on key metrics.
Create video feedback reels and other platform-native outputs that bring research to life.
Identify and recommend improvements to survey design, deployment and reporting processes
Proactively explore platform features, new methods and best practices, and bring ideas back to the team.
Reporting & Insights
Review research and survey data to identify emerging themes and patterns, particularly on recurring reports and tracked metrics, and bring your own point of view on what they mean.
Write reports and summaries that pull findings together into a clear narrative, working with your manager to shape the story the data is telling.
Present findings to stakeholders, tailoring your message and framing to each audience.
Project & Team Support
Manage timelines, deliverables and stakeholder communication for key insight projects
Provide project management and operational support to the People Insights team.
Coordinate with corporate communications, procurement, partnerships, and analytics teams to keep research projects moving and aligned.
Maintain and update internal resources (Gearbox/SharePoint) related to People Insights work.
This might describe you
Bachelor's degree in Marketing, Communications, Business Strategy, CX, or Insights, or equivalent experience.
Experience in research, insights, project management, or a related field; experience with Qualtrics or a comparable survey/feedback platform is a strong plus, but not required if you're a quick, self-directed learner.
Strong organizational and communication skills – writing, presentation development, and storytelling.
Ability to manage multiple projects and timelines with minimal day-to-day oversight.
Deeply curious and inquisitive,…