Position Overview
The Coordinator team is committed to achieving results by supporting goals and initiatives of the Claims Management Department and providing administrative assistance to management, general liability claims examiners and property claims examiners.
The team is primarily responsible for timely and accurate new claims set up and working with business partners on behalf of Examiners, as well as preparation of claims documents and correspondence, processing of claim and expense payments, and maintenance of department electronic filing. Additionally, the team is responsible for daily check processes and any other tasks assigned by the department management team.
Essential Functions
Intake and initial set up of claims for property and/or general liability claims
Process loss and expense payments in collaboration with the Claims Supervisor
Daily check processing, including reconciliation of checks
Format and distribute coverage letters
Filing Maintenance
Assist with department vouchers
ISO Claim search weekly reports and inquiry distribution for general liability
ISO only subrogation claims for property
Maintain relationships with all departments within HAI Group’s Insurance Operations
Assist with monitoring, ordering and maintaining department supplies
Provide support to the claims management team and examiners where needed
Provide support for external partners including policyholders, governmental agencies, insurance broker’s, agents and other business partners, where needed
Knowledge, Skills, Abilities
Flexible and adaptive
Present a positive and professional image of the companies
Ability to quickly assimilate and practically utilize new information
Accommodate own actions to the demands of others
Ability to work effectively as part of a team
Critical thinking
Adapt to standard procedures and established work patterns
Communicate in written and oral mediums effectively
Dependable, follows through
Ability to complete tasks in a timely manner with supervision commensurate with experience level
Time management
Attention to detail; Accuracy
Maintains professionalism
Job Requirements
High school diploma
1+ years’ experience in an administrative role in a corporate environment
Microsoft office application experience
Knowledge of insurance operations
Minimum one year experience in claims handling environment, preferred
Property and Casualty (P&C) claims administrative experience, preferred
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Must be able to be on-site for two weeks for training upon hire in our Cheshire, CT office
Work Environment and Physical Demands
Inside climate-controlled office building
Prolonged sitting and using a PC
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Department Overview
The HAI Group Claims Department provides expertise and guidance to HAI Group members and insureds. We partner with our constituents to solve complex problems and facilitate favorable solutions. The team has deep subject matter expertise on the claims process and its financial impact to the insurance business and our insured’s operations. Our goal is to achieve excellence using conceptual and critical thinking to serve the customer and add value to the partnership. We collaborate with our members and insured’s to make the most appropriate business decisions that assure timely, fair and favorable resolution of claims. The team works closely with all other departments within HAI Group’s insurance operation to coordinate a high level of service to our members and insureds.
Company Overview
HAI Group® [1] is the nation’s leading property-casualty insurance company founded by and dedicated to affordable housing…