Responsible for the leadership, daily operation, service standards, financial performance, safety, maintenance coordination, and overall guest experience of the Halekulani and Halepuna Waikiki’s pool and fitness operations. The Pool & Fitness Manager creates a relaxing, engaging, authentic, safe, well-maintained, and seamless pool experience by championing the consistent execution and integration of Forbes Travel Guide Five-Star standards across all departmental operations, ensuring alignment with the property’s service philosophy and commitment to excellence. Key priorities include consistent service delivery, revenue generation, team development and inter-departmental coordination, while ensuring adherence to all hotel brand standards and applicable health, safety, sanitation, and local regulatory requirements.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Pool & Fitness Operations & Guest Experience:
Champion the consistent execution and integration of Forbes Travel Guide Five-Star standards across all departmental operations, ensuring alignment with the property’s service philosophy and commitment to excellence.
Lead and participate in ongoing Forbes training, education, and service-standard reinforcement; monitor departmental performance, identify opportunities for refinement, and drive the achievement of established Forbes Travel Guide goals and evaluation benchmarks to continuously elevate the guest experience and sustain the property’s distinguished standards of service.
Direct pool, fitness, and guest-facing outdoor operations to deliver an exceptional guest experience. Ensure guests receive poolside and beach towel services and passed amenities throughout the day. Support Food & Beverage operations and the surf program.
Monitor guest satisfaction, identify opportunities for continuous improvement, and lead effective service recovery by responding to guest needs and resolving concerns.
Oversee daily pool and fitness center operations, including opening and closing procedures.
Develop and implement pool and fitness programs and activities.
Maintain effective communication and collaboration with Laundry, Food & Beverage, Front Office, Housekeeping, Engineering, and other departments.
Provide visible leadership and oversight throughout assigned shifts.
Administration & Safety
Manage departmental budgets, labor planning, payroll, operational expenses, forecasting, and financial performance to achieve business objectives.
Ensure compliance with all safety, health, sanitation, environmental, and regulatory standards while maintaining a strong focus on guest and team member wellbeing.
Ensure compliance with state public health requirements and local pool regulations and maintain required logs and records.
Enforce pool rules, safety policies, and emergency action plans.
Monitor weather conditions and make operational decisions during inclement weather events, remaining on-site and available to guests and team members to ensure their safety.
Respond to emergencies and incidents, and complete required documentation and reporting.
Team Leadership & Development
Recruit and inspire a high-performing team, fostering hospitality, accountability, teamwork, and service excellence. Coach, motivate, and schedule team members to meet business and service needs. Build and maintain a positive, collaborative team environment.
Monitor team performance, cleanliness, productivity, timeliness, and accuracy throughout each shift. Monitor service flow and maintain consistent pool service standards.
Provide hands-on operational support during high-volume periods, staffing challenges, special events, and other business needs.
Train and develop team members in service standards, product knowledge, POS procedures, and guest service.
Address performance concerns through coaching and counseling, complete required documentation, and hold team members accountable for established service and operational standards.
Perform all other duties as may be required or…