ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
ABOUT THE ROLE
At Halter, we're building more than software, we're transforming the way the world farms. Our smart collars let farmers shift, monitor, and care for their cattle via deep integrations and insights, all powered by our private IoT network. Behind that network is our Network team, and standing between farmers and that team is CX.
We're looking for a Technical Specialist - Network to join the CX team and take ownership of resolving network and connectivity issues before they reach the Network team, while building the T2 team's ability to root cause and solve more of these issues themselves. You'll be the first line of defence for all incoming tickets related to collar connectivity, reliability, and performance, and will play a key role in resolving issues quickly, escalating effectively, and shielding the Network team from noise so they can focus on the deeper engineering work that needs their expertise.
WHAT YOU'LL DO
- Triage and manage any issue escalated from our T2 team related to the communications network, escalating to the Network team when deeper engineering investigation is needed
- Build internal tooling (dashboards, playbooks, monitors, etc.) to streamline triage workflows and improve visibility into comms-related tickets
- Investigate on-farm connectivity issues and surface insights to the Network team to improve coverage, performance, and robustness
- Collaborate closely with the Network and Fleet teams to proactively detect patterns, flag potential issues, and improve first-line resolution
- Train and upskill the T2 team to root cause and solve more network and connectivity issues themselves, reducing the volume of tickets that need to be escalated to this role
- Identify recurring problem areas and drive longer-term solutions through tooling, process, or network improvements
- Track and report on key support and reliability metrics (ticket volume, resolution time, device uptime, signal quality)
- Participate in relevant on-call or roster coverage to support incident response and ensure network uptime across deployed farms
- Bridge the teams, translate field and technical findings into improvements across product, process, and education, and represent escalated customer context…