Guest Service Agent
Hampton Inn-Tunnel Road, Asheville, NC
We’re not just a hotel—we’re a home away from home for travelers, a vibe, and sometimes a lifesaver after a long day. If you like talking to people, solving problems, and making someone’s day a little better, you’ll fit right in.
Schedule & Pay:
$16.00 for starters but based on experience!
Shifts: 7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM
What We Offer:
Medical, Dental, and Vision Insurance
Critical Illness and Accident Coverage
Paid Vacation
Weekly pay + Direct Deposit
Hilton Team Member Travel Benefit
Company provided uniforms
What You’ll Be Doing:
Welcome guests like they matter—because they do
Check in/check out guests efficiently, accurately, and warmly
Manage reservations, cancellations, and room assignments
Answer calls and respond to guest questions and requests
Handle guest concerns with confidence and a problem-solving mindset
Process payments and maintain accurate records
Work closely with housekeeping and maintenance to ensure rooms are ready
Keep the front desk clean, organized, and inviting
Sell items from our treat shop (snacks, drinks, etc.) and assist guests with purchases
Stock, organize, and keep the treat shop looking fresh and fully supplied
What We’re Looking For:
High school diploma or equivalent
Background in Hotel, food & beverage, retail, or Administrative preferred but not required
Organized and Detail Oriented
People person energy with a great smile!
Reliable and on-time
Basic computer skills (if you can learn apps, you can learn our system)
Available for weekends & holidays (a hotel has beds, but never sleeps😄)
The Right Fit
You’re reliable, detail-oriented, and take pride in doing things right. You can handle responsibility, stay calm under pressure, and genuinely enjoy helping people.
EOE / Drug-Free Workplace
Source: Asheville Hotel Group