Description
POSITION SUMMARY:
The IT Manager is responsible for managing the District’s Information Technology department, ensuring the reliability, security, and effectiveness of technology systems supporting daily operations and 24/7 emergency medical services. This position provides leadership and direction to IT personnel, oversees cybersecurity and technology infrastructure, and manages external service providers. Working closely with the Chief Operating Officer and department leadership, the IT Manager supports strategic technology planning, operational improvements, and the implementation of solutions that meet the District’s current and future needs.
ESSENTIAL FUNCTIONS:
Manages and provides direction for the District's Information Technology department, including daily operations, technical support, infrastructure, cybersecurity, and reliable technology services across all departments and operations.
Collaborates with the Chief Operating Officer (COO) and department managers to develop technology strategies, establish priorities, and align IT initiatives with the District's operational needs and long-term objectives.
Oversees the performance, security, and reliability of the District's technology infrastructure, systems, and applications supporting 24/7 emergency medical services and Communications operations.
Leads the District's cybersecurity program, including risk management, incident response, security controls, and compliance with applicable regulatory requirements and the NIST Cybersecurity Framework.
Manages external IT vendors, consultants, and service providers, ensuring accountability for service quality, contractual obligations, and operational performance.
Coordinates technology integrations with external agencies, public safety partners, healthcare organizations, and other stakeholders to support operational effectiveness.
Develops and manages departmental operating and capital budgets, including technology investments, vendor contracts, equipment replacement, and long-term infrastructure planning.
Collaborates with the COO in managing IT department staffing, recruitment, employee development, performance management, and departmental accountability.
Establishes and maintains IT policies, standards, and procedures to support effective technology management, information security, system access, and consistent service delivery.
Oversees disaster recovery and business continuity planning, ensuring appropriate system redundancy, recoverability, and operational readiness for mission-critical systems.
Directs technology projects, system upgrades, infrastructure improvements, and equipment lifecycle management to ensure effective implementation, system performance, and minimal operational disruption.
Establishes departmental performance measures and oversees IT service delivery, incident resolution, and escalation of critical technology issues to ensure timely support and continuous improvement.
Other duties as assigned.
QUALIFICATIONS:
Bachelor’s degree in information technology or a related field. Years of Experience considered in lieu of education.
Minimum four (4) years’ previous management experience, preferably in Healthcare/EMS field.
Minimum five (5) years’ previous experience in system networking, Exchange email systems, computer center operations, and network operations, preferably in an emergency, 24/7/365 environment.
Minimum three (3) years’ hands-on expertise with database administration of Microsoft SQL Server 2000 and greater versions, and other database systems.
Previous experience with application development methodologies and scripting.
Experience with IT project management methodologies, Windows and Linux environments, network administration, and cybersecurity frameworks, including NIST.
Experience with two-way radio communications, access control, and security monitoring systems preferred.
Strong communication, planning, and organizational skills with the ability to manage competing…