Job Title: Home Claims Health and Safety Manager
Location: Leicester, London or Bexhill (all hybrid, with excellent flexibility)
Welcome to Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
We’re looking for a Health & Safety, Building Safety Act and CDM expert to lead and support all areas of our growing Home Claims department. You’ll make sure our Health and Safety and CDM requirements, controls, measures and assurance are clear, practical and working effectively across every element of Home Claims activity and our supply chain.
Job details – you’ll need to have demonstrable experience in:
Acting as the lead subject matter expert for Health and Safety, Building Safety Act and CDM requirements across Home Claims, providing clear advice, leadership and support
Owning and maintaining the Home Claims Health and Safety and CDM framework, ensuring policies, accountabilities, operational controls, risk management and escalation routes remain effective and fit for purpose
Leading regulatory, audit and review actions, embedding improvements into sustainable business as usual controls and ways of working
Developing and overseeing assurance, reporting and MI, using insights to monitor compliance, identify emerging risks and driving continuous improvement
Strengthening Health and Safety and CDM standards across suppliers and contractors, covering due diligence, onboarding, contractual requirements, governance and ongoing assurance
Building Health and Safety capability across Home Claims through practical guidance, role-based training and clear competency expectations, while providing effective oversight and constructive challenge
Essential skills/experience:
Deep practical knowledge of construction Health and Safety and CDM requirements, gained in property, building repairs, insurance or a contractor-led environment
Solid experience translating technical or regulatory requirements into clear, workable controls and guidance
Experience of risk, controls, audit or assurance – including supplier/contractor oversight
Experience of working within an insurer or similarly regulated industry, with strong knowledge of governance, regulatory compliance, supplier oversight, risk management and assurance frameworks
Strong ability to act as the expert in Health and Safety, with the ability to influence at all levels and challenge constructively when requirements are not being met
A practical, collaborative and customer-focused approach with strong judgement and clear communication skills
The interview process
Recruiter intro/screening call
1st stage interview with our Field Operations Manager
2nd interview with one of our Head’s of
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our…