Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The UI/UX Designer is an experienced design professional responsible for creating intuitive, accessible, and effective digital experiences that solve complex business and user problems.
This role leads user experience and interface design across products from discovery through delivery, translating business requirements, user needs, and technical constraints into user journeys, interaction models, prototypes, and production-ready designs.
The role serves as a UI/UX subject-matter expert, partnering closely with product management, engineering, architecture, and business stakeholders while establishing design standards, mentoring team members, and improving design quality across products.
Key Responsibilities
Lead end-to-end UX/UI design for complex enterprise applications and digital products.
Translate business problems and user needs into user journeys, workflows, wireframes, prototypes, and high-fidelity experiences.
Conduct or facilitate user research, stakeholder interviews, usability testing, and design validation.
Synthesize qualitative and quantitative findings into actionable design recommendations.
Create intuitive interaction patterns for traditional applications, data-rich experiences, and AI-enabled workflows.
Establish and maintain reusable design patterns, components, and design-system standards.
Ensure experiences meet usability, accessibility, consistency, and responsive-design expectations.
Partner with Product Management and business stakeholders to define problems, prioritize user needs, and shape product solutions.
Collaborate closely with software engineers to ensure design intent is understood, technically feasible, and implemented with high quality.
Facilitate design reviews and provide constructive guidance to designers, product teams, and engineers.
Mentor less-experienced designers and contribute to the continued maturity of UX/UI practices.
Balance user experience, business value, technical feasibility, delivery timelines, and organizational standards.
Advocate for user-centered design throughout the product development lifecycle.
This responsibility profile is consistent with UPS's internal Designer maturity material, which emphasizes advanced UX/UI work, prototyping, user research, synthesis of findings, product-team collaboration, design guidance, and connecting design decisions to business value.
Critical Skills
User Experience Design
User Interface Design
Interaction Design
User Research
Information Architecture
Wireframing and Prototyping
Usability Testing
Design Systems
Accessibility and Inclusive Design
Responsive Design
Product Design
Visual Design
Design Thinking
Agile Product Development
Stakeholder Collaboration
Design Facilitation
UX Strategy
Data Visualization and complex enterprise workflows
AI-assisted and conversational user experiences
Knowledge & Experience
Required
Demonstrated experience designing enterprise-scale digital products or complex applications.
Strong portfolio demonstrating UX strategy, interaction design, UI design, prototyping, and delivered product experiences.
Experience conducting user research and translating findings into effective product designs.
Experience working within multidisciplinary Agile product teams.
Demonstrated ability to work closely with product managers, engineers, architects, and business stakeholders.
Strong understanding of design systems, reusable components,…