Keep the work of Healthdirect Australia’s Insights Division prioritised, planned and delivered, using AI to work smarter.
Own delivery and resourcing planning across a national data and insights team
Shape how AI is used in everyday delivery, planning and reporting
Hybrid (2 days office), easy commute - Haymarket, near Central Station
About us
At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services.
We are a government-owned, not-for-profit organisation. Our services are fast and easy to access through helplines, video calls, apps and websites, and support Australians at every stage of life, wherever they live and at any time of day or night.
About the opportunity
We are seeking a Delivery & Resourcing Lead to manage delivery planning and resourcing across our Insights Division.
Reporting to the Head of Analytics & Reporting, you will lead delivery planning and resourcing across Analytics & Reporting and Enterprise Data Services, alongside managing the Business Analyst. You will oversee incoming work, agree priorities with stakeholders and maintain a single sprint plan and Jira board, ensuring a clear view of capacity to meet business-as-usual and project demand.
Key Responsibilities
Own and simplify the front door to Insights, including prioritisation forums, so requestors understand the status of their work and the trade-offs involved
Triage demand using AI-assisted analysis, agree priorities and delivery expectations, and make sure work is well defined and ready before commitment
Maintain one live delivery and resource plan across Jira and Replicon, keeping demand, estimates, allocations and forecasts in sync
Maintain the forward sprint and capacity view across BAU, projects, leave and overhead, replanning as priorities change
Run Jira delivery ceremonies and maintain the board, ticket standards and queue health
Manage timesheet integrity, project codes, contractor utilisation, budgets and schedules
Act as the Insights Project Workstream Lead for corporate and Insights-led projects, coordinating schedules, dependencies, blockers and status reports
Maintain productivity and utilisation measures, using AI-assisted reporting to surface exceptions and prompt action
Build AI capability and delivery practice across the division through coaching, clear standards and practical support, and lead and develop the Business Analyst
About You
You are an experienced delivery leader who brings structure and clarity to complex, multi-stakeholder environments with competing priorities. You are comfortable facilitating prioritisation and making trade-offs visible, you build strong relationships across teams, and you use AI as an integral part of your professional practice with sound judgement and quality assurance of its outputs.
What you’ll bring to the role
At least five years’ experience in delivery management or a project or portfolio environment, with resource planning and scheduling responsibilities
Demonstrated experience leading people, setting clear accountabilities and supporting performance and development
Proven Agile delivery management experience, including sprint planning, ceremonies, backlog refinement, estimation, capacity management and Jira administration
Experience managing demand, resource allocations and time-recording data across BAU and project work, using systems such as Jira and Replicon
Demonstrated use of AI as an integral part of professional practice, including sound judgement, quality assurance of outputs and capability building
Strong analytical and reporting skills, including delivery metrics and dashboards that drive decisions
A tertiary qualification in information technology, business, commerce or a related discipline, or equivalent relevant experience
Desirable: experience in data, analytics or insights delivery; health or government sector knowledge; project governance frameworks including stage gates; experience…