Medical Office Manager
Lead the day-to-day operations of a busy outpatient pain management practice in the Scottsdale area. This is a hands-on management seat with real ownership of office workflow, staffing, billing performance, and the patient experience across two Phoenix-area clinic locations.
Overview & Highlights:
Location: Scottsdale, Arizona , with regular time at our second Phoenix-area location in Glendale
Schedule: Full-time, Monday through Friday, normal business hours
Compensation: $60,000 – $75,000 annually, depending on experience
Benefits: Medical, dental, and vision insurance; paid time off and sick time
Work Setting: Outpatient pain management practice with two Phoenix-area clinic locations
On-Site / Remote: On-site
Location & Logistics:
Work Environment: Outpatient clinic setting with front office, back office, and billing operations under one roof
Department or Team: Front desk personnel, medical assistants, billing staff, and administrative support, working alongside our providers and leadership
Patient-Facing Responsibilities: Regular patient contact, including resolving escalated concerns, supporting check-in and check-out flow, and overseeing the scheduling experience
Systems / Software: Electronic health record (EHR) and practice management systems, claims submission tools, and payer portals; the specific platforms are reviewed during the interview process
Travel: Yes — travel between our two Phoenix-area locations is part of the role
Reporting Structure: Reviewed during the interview process
About the Opportunity / A Day in the Life:
Your day starts with the schedule and the floor. You check provider templates and staffing for both the clinical and administrative sides, make sure the front desk is covered, and step in where the day is already running tight. Throughout the morning, you move between check-in, the back office, and the billing desk, keeping patients moving, answering questions your team cannot resolve on their own, and making the call when a schedule has to be rebuilt around a cancellation or an add-on.
The second half of the job is financial. You oversee insurance verification and prior authorizations, watch claims going out and payments coming in, and work the aging report rather than letting it sit. When a claim is denied or a patient balance is disputed, you dig into the detail, find the root cause, and fix the workflow that produced it. You track collections, reimbursement, and accounts receivable closely enough to see a problem forming before it reaches the end of the month.
Across both halves of the role, you are the person who sets the standard. You coach front desk personnel, medical assistants, billing staff, and administrative support; you write and refine the policies that keep documentation accurate and compliant; and you bring the operational and financial picture back to leadership with a clear recommendation attached. This is an autonomous seat in a growing practice: you will be trusted to run the office, and judged on how well it runs.
Why This Role Stands Out:
True ownership of a practice: operations, staffing, billing, and compliance all sit with this role rather than being split across several managers
A growing organization where process improvements you design actually get implemented, and the results are visible within a month
Both sides of the business in one seat — patient experience and revenue cycle — which is the background that moves managers into regional and multi-site leadership
Specialty exposure in pain management, a service line with complex payer and authorization requirements that genuinely build your expertise
A predictable Monday-through-Friday schedule with no weekend or overnight expectations
A leadership team that wants operational and financial reporting, and acts on it
What We're Looking For:
A hands-on leader who is comfortable supervising a mixed administrative and clinical support team, and who coaches rather than simply assigns
Someone…