Your mission
As a Product Manager, you will play a crucial role for our professional business when it comes to maintaining our existing and future product portfolio incl. the training and support of our partners in the EMEA region, as well as, lead the efforts around documentation and competitor benchmarking.
Market & Competitor Analysis:
Lead our competitor benchmarking efforts from product and technical side
Product Training:
Enable our partners and service providers to sell and service our products
Develop training concepts for partners and deploy them to the other local PMs globally
For Europe and Middle East: do technical trainings for our distributors – online and offline
Lead internal trainings to enable our internal stakeholders, primarily sales and customer support
Support other formats from product side during Hemro Academy, Brand Gatherings and Trade Shows
Product Care:
Manage all product topics that require action from market end-to-end incl. lead communication internally and externally with strong cross-functional alignment between R&D, Sales and Operations
Support our customer support with deeper technical questions or more complex warranty case handlings
Future Product Portfolio:
Support in testing our hardware, software as well as app environment
Lead the efforts in creating documentations such as e.g. instruction manuals and spare parts list for our professional product portfolio
Support the generation of sales and marketing material to foster a customer-centric go-to-market communication
Your profile
Business or technical background with min. 6 years proven experience as Product Manager or similar role, preferably the coffee industry
Bachelor’s or Master’s degree or comparable education in Engineering, Business or a related field
Technical affinity and understanding required
Basic skills working with SAP
Highly self-motivated, structured, organized and proactive attitude
Good communication abilities, with a focus on a clear, customer-centric approach
Motivated to work in a very international team
Fluent in English, German beneficial, Italian beneficial
Travel (30%)
Note
The position is based at our Hamburg location.
Apply to us and join our team
Did we spark your interest? Then we look forward to receiving your complete application documents including your salary expectations and your earliest possible starting date.
Gyöngyi Banjari
Head of HR Germany