Job Summary :
Front Desk associate that provides office services by supporting, implementing administrative systems, procedures, policies; and monitoring administrative projects. Maintains efficient and effective front office functionality and procurement of supplies. Medication Assistance support to ensure the program continues to help patients with medication affordability. Cross-trained to be partnered with Population Health Nurse Practitioner to assist in the delivery of health care and patient care management in a clinical capacity. Daily responsibilities of the position are based solely on the needs of the department at any given time. Serves the needs of associates, providers, and patients.
Job Description
Essential Responsibilities:
1. Performs all typing and copying for the department. Includes creating forms, maintaining menu system, typing reports, minutes, provider, and hospital communications. All word processing and communications to be completed in a timely and efficient manner.
• Is responsible for assuring the completion of requested correspondence by the scheduled due date, unless otherwise indicated by the Office Manager.
• Responsible for answering the phones, retrieving voicemails, initiating phone contact or paging of physicians or inter- and intra- departmental associates as requested.
• Assures coverage of the front office phones when unavailable. Maintains correspondence and message taking that is required from the above mentioned responsibilities.
• Responsible for the filing and copying of all patient and non-patient related items and correspondence.
• Provide appropriate feedback in order to assure efficient and effective front office functions.
2. Medication Assistance Program support to help patients overcome financial and other barriers to obtaining prescribed medications. Will work closely with patients, healthcare providers, pharmacies, pharmaceutical companies, and community resources to connect eligible patients with medication assistance programs and support continued access to needed medications.
• Screen patients for medication affordability and access needs.
• Assist patients with pharmaceutical Patient Assistance Program applications.
• Identify copay assistance, foundation, discount, and other medication affordability resources.
• Obtain and coordinate required patient and provider documentation.
• Submit applications and track approvals, denials, renewals, and outstanding requirements.
• Coordinate with patients, providers, pharmacies, and pharmaceutical assistance programs.
• Follow up with patients to reduce gaps in medication access.
• Document assistance activities and patient outcomes in the electronic health record.
• Track medication assistance utilization, patient savings, and program outcomes.
• Connect patients with additional community or organizational resources when social or financial barriers are identified.
• Collaborate with Population Health and interdisciplinary care teams to support medication adherence, chronic disease management, health equity, and improved patient outcomes.
3. Provides directly and through delegation, exceptional care for patients.
• Maintains knowledge of normal/abnormal parameters that identify patients at risk.
• Provides patient care in accordance with standards and guidelines.
• Responds to telephone calls and triages appropriately.
• Provides patient with reassurance, accurate teaching and direction.
4. Ensures efficient delivery of healthcare services throughout the duration of the patient visit.
• Ensures that medical records are completed, accurate and updated.
• Initiates patient contact and prepares patient for examination. Obtains vital signs, weight, age, temperature, blood pressure, pulse, respiratory, history and chief complaint.
• Observes patients with abnormal signs and symptoms, communicates their condition to the provider and documents the same in the medical record.
• Ensures patient understanding of provider instruction upon…