Job Description
Overview:
An exciting opportunity has arisen to join the service side of the Henry Schein Equipment business. This role is pivotal to the ambitious growth of the service Department.
As part of Service Management team you will play a key part in day to day management and the strategic evolution of the service business.
Working alongside the Field Service Manager for the North Region you will oversee the scheduling and training quality and productivity of field service technicians and internal teams.
This is a fast-paced part of the business where quick thinking and creative problem resolution are essential skills for success.
Job Responsibilities:
The role holder will be expected to be responsible for the following:
Field Service Team:
Technical inspections
Final and in-progress job inspection and management
Quality and productivity assessments
Spot checks
Product & Complaint Liability Management:
Implements policy and procedures for all product liability issues.
Reports on all product liability issues.
Complaint oversight of quality issues pertaining to field activities
Supplier Management:
Represents the company in Field Service and Technical matters.
Coordinates the activity of other group technical members in appropriate matters.
Customer Service Accountability:
To install and maintain high standards of installation and service towards the objective of complete customer satisfaction.
undefined New Product Development Accountability: To be responsible for ensuring operational readiness for the Field service team in terms of training, knowledge and awareness and recommend improvements where necessary. Support of Another Departments Accountability: Provide Technical support and assistance to group service and operations departments as required. Form strong relationships with Field Manager for the North for a consistent management approach across the Field service team undefined Administrative Accountability: Provide coaching and training to TSMs, end users, and group departments as required Maintaining high levels of customer service. Maintain oversight and technical contribution to all high revenue and bespoke installations Ensure that Health & Safety is managed, controlled so that the company, and employees are fully up to date, trained and compliant with legislation. Ensure workshop, tools, equipment and other department assets are controlled and used effectively to complete customer repairs within time expectations.
Job Skills & Experience Required:
To succeed in this role, you’ll need the following:
Proven Business experience in a service management function and including financial and personnel management
Technical background with the ability to understand electrical/electronic/mechanical equipment.
Essential within the dental industry
Experience of installing and repairing dental equipment (minimum 3-5 years)
Management training / project management training.
Understand plans, specifications, submittals and other documents received from the customer
How to work with field engineering, technical support and project managers to develop solutions, proposals, submittals and quotes for industry related projects
Person Specification:
We believe the type of person best suited to this role will be:
Self-motivated, having the proven capacity to fully complete tasks to conclusion
Excellent communication skills
Strong skills to lead, motivate, support and develop individuals
Excellent planning, project and time management skills Results driven both individually and within team
Our benefits include:
A competitive salary
25 days holiday a year, with ability to buy up to 5 days holiday each year
Life Insurance
Cycle to Work scheme
Company Car
Subsidised gym membership
Access to Health & Wellbeing Apps
Employee discounts
A hybrid, flexible working culture
About Henry Schein:
At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to…