Primary Care Medical Assistant - Highland Park
Job Description
Employment Type: Full Time, Non-Exempt
Location: Highland Park Clinic | 2004 Ford Pkwy, Saint Paul, MN
Compensation: $25.00 - $30.00/hour, dependent on experience
Who we are
Herself Health provides primary care designed for women 65 and older. Our model addresses the needs of women later in life, including post-menopausal care, bone health, weight management, and mental, social and emotional well-being. We bring personalized care and meaningful relationships to the communities we serve.
Our Mission: We deliver exceptional, compassionate, and high value advanced primary care for the unique needs of maturing women, empower HER to live a healthier, fuller life.
How you will work
We look for colleagues who put patients first, collaborate across teams and take ownership of their work. You bring curiosity, sound judgment and a willingness to learn, using feedback and data to improve how we care for patients and support one another.
Our values guide how we work, make decisions and show up for our patients and one another. We bring them to life through our everyday actions:
Her, First — We center every decision on the women we serve.
Curious, Always Learning — We ask questions, seek feedback and keep improving.
Own it, Act — We take responsibility, follow through and solve problems.
Together, Unstoppable — We share knowledge and support each other to deliver better care.
About the role
The Primary Care Medical Assistant will be responsible for providing clinical, clerical, and technical support to assist the physicians (MD/DO) and Advanced Practice Clinicians (NP/PA) in the primary care setting. This person will be responsible for working with the Herself Health clinical team to provide outstanding patient care, communication, and outcomes. The Medical Assistant will play a vital role in establishing relationships with patients and ensuring every patient feels supported, heard, and trusted.
What you will do
Rooming patients with efficiency, modeling our "customer service first" values.
Schedule patient appointments immediately following clinic visits, or via phone or portal.
Assist patients in setting up their patient portal at the end of their visit.
Ensure all forms, consents, and billing requests are reviewed and completed by patients.
Protect patients' rights by practicing HIPAA and maintaining patient confidentiality.
Obtain blood samples via venipuncture - phlebotomy skills are required.
Perform data entry in EMR, including prepping EMR for the visit with upcoming or overdue preventative maintenance flags including immunizations and screenings.
Review current medications, update medication list and prepare medication orders for refills and signature by the provider.
Measure and record patient vital signs in the EMR.
Prepare equipment, instruments, and patients for examinations; assist providers with exams, procedures, and medical treatments as needed.
Clean and disinfect examination rooms following patient visits.
Receive and direct phone calls, check-in patients, obtain necessary information to file and update patient records.
Assist with proactive chronic disease management and population health. This would include activities such as pulling reports for the patient populations that need improved control of their chronic conditions, medications adherence reviews, making phone calls encouraging these patients to come in for visits and sending them communication regarding follow up needs.
Administer IM injectables and medications to patients as ordered.
Transmit patient prescription refills as directed.
Superior and frequent communication with providers regarding patient care opportunities and needs.
Manage inventory of supplied and medical equipment. Order supplies as needed.
Required qualifications
Concierge-level customer service and work ethic
A high level of professionalism and confidentiality
Excellent interpersonal skills
Ability to work effectively in an…