Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The service driven Guest Experience Agent (Lodging) provides courteous, prompt service to potential or resident guests by answering phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable experience.
This role is essential in making a great first impression on our guests!
We are currently looking for a:
Adventureland Park 2027 - Lodging Guest Experience Agent
Roles & Responsibilities:
Greet and interact with guests in a warm, friendly, fun, and professional manner
Maintain a neat, clean, and professional appearance
Utilize property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipment
Ensure a smooth check-in and check-out process for guests
Deliver guest amenities as requested
Accurately process guest payments while maintaining PCI compliance
Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
Keep the front desk area clean and neat by sanitizing surfaces and office equipment
Demonstrate a working knowledge of all services and facilities of the property
Comply with all standard operating procedures
Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
Provide guests with insightful information about other nearby parks and properties
Inform guests of events and activities that may be occurring during their visit
Promptly escalate any maintenance issues or emergencies to the appropriate authorities
All other duties assigned by leadership
Education and Experience:
High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered
1+ year of previous hospitality or front desk experience a plus, but not required
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from work for your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to portray a positive, outgoing, professional attitude
Ability to handle pressure and difficult situations with poise and finesse
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
Ability to use office technology and equipment, such as PC, software, and…