Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The Group Sales & Events Intern’s primary function is to work cooperatively with the Group Sales representatives to develop and execute the sales strategies and tactics. This position serves as a Brand Ambassador to group clients before, during, and after their visit. The intern will be responsible for the planning and execution of group sales events and will also assist with implementing sales strategies that maximize attendance, revenue, and guest experience.
This position is also responsible for assisting Sales & Marketing leadership with a variety of sales and marketing duties as they relate to Adventureland.
We are currently looking for a:
Adventureland Park - Group Sales & Events Intern
Roles & Responsibilities:
Lead and complete special projects and initiatives related to Sales and Events
Participate in development of marketing and communication initiatives and campaigns
Assist with addressing phone calls and emails from guests regarding general park questions and concerns
Check-In and assist groups at ticket booths and ensure accuracy of admission and ticket pricing
Routinely greet guests at the front gate and provide guidance and assistance to enhance their experience
Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail and cold calling
Plan and execute large-scale events in the park including set up, event management and post-event duties
Deliver tickets, check in groups, serve as primary point of contact for groups and respond to guest service inquiries in person, on the phone and online
Manage client database including information pertaining to sales leads, inquiries, lost business, and sales revenue
Prepares and distributes upcoming function sheets to appropriate parties
Work cooperatively with other Sales & Marketing hosts
Serve as a brand ambassador for partners, media, and guests
Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
Assist with planning and execution of large-scale special events
Assist with market research and data analysis
Assist with content creation and field marketing activities
Assist with invoicing and payment collection for groups, consignment and other partners
All other duties assigned by leadership
Education and Experience:
Currently majoring in (or graduated with) with a Bachelor’s degree in Marketing, Public Relations, Communications, Journalism, or related discipline
1+ year of related experience highly desired but not required
Previous amusement park, theme park, or waterpark experience a plus
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations, meet the demands…